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Italian Speaking Video Streaming Support - Remote in Greece

Posted 2024-11-16

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💎 Seniority level: Experience in customer support

📍 Location: Greece

🔍 Industry: Digital media or streaming sectors

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Experience in customer support

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluency in Italian and English, with strong written and verbal communication skills.
  • Experience in customer support, particularly in the digital media or streaming sectors.
  • Strong technical skills and familiarity with video streaming platforms and technologies.
  • Excellent problem-solving skills and keen attention to detail.
  • Strong communication and interpersonal skills, with a commitment to customer satisfaction.
  • Experience using CRM software and support ticketing systems.
  • Ability to work independently and effectively in a remote team environment.
Responsibilities:
  • Provide outstanding customer support to Italian-speaking users facing challenges with video streaming services.
  • Troubleshoot and resolve various technical issues related to video playback, account access, and subscription inquiries.
  • Educate users about product features to help them maximize their streaming experience.
  • Maintain accurate records of customer interactions and track resolutions within our CRM system.
  • Collaborate with technical teams to address complex inquiries and improve the overall quality of support.
  • Stay informed on the latest updates in the industry and product offerings to provide knowledgeable assistance.
  • Collect and relay customer feedback to support service enhancements and product development initiatives.
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