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Italian Speaking Video Streaming Support - Remote in Greece

Posted 2024-11-16

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💎 Seniority level: Previous experience in customer support

📍 Location: Greece

🔍 Industry: Video streaming

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English, additional languages

⏳ Experience: Previous experience in customer support

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Fluency in Italian and English; knowledge of additional languages is a plus.
  • Previous experience in customer support, particularly in tech or entertainment.
  • Strong troubleshooting skills and understanding of streaming technologies.
  • Excellent verbal and written communication skills, with a customer-first approach.
  • Experience with CRM tools and general office software.
  • Willingness to work flexible hours, including evenings and weekends as required.
Responsibilities:
  • Provide exceptional customer support to Italian-speaking users via phone, email, and chat regarding video streaming services.
  • Troubleshoot and resolve technical issues related to streaming, account functionality, and device compatibility.
  • Assist customers with account setup and familiarization with platform features.
  • Document and maintain accurate records of customer interactions in the CRM system.
  • Collaborate with technical teams for escalation of complex issues as necessary.
  • Stay current with industry trends and product updates to provide effective support.
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