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Italian Speaking Video Streaming Support - Remote in Greece

Posted 2024-11-06

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💎 Seniority level: Entry, preferred experience in customer service or technical support

📍 Location: Greece

🔍 Industry: Video streaming technology, digital media

🏢 Company: Patrique Mercier Recruitment

🗣️ Languages: Italian, English

⏳ Experience: Preferred experience in customer service or technical support

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationCustomer service

Requirements:
  • Fluency in Italian and English, both written and spoken
  • Experience in customer service or technical support is preferred
  • Strong troubleshooting and analytical skills
  • Interest in video streaming technology and the digital media landscape
  • Exceptional communication and interpersonal skills
  • Ability to work independently in a remote setting, managing time effectively
  • Commitment to providing outstanding customer service
  • Adaptability to fast-paced environments and changing circumstances
  • A valid European Passport or ID is necessary
Responsibilities:
  • Provide excellent customer support to Italian-speaking users via phone, email, and live chat
  • Diagnose and resolve technical issues related to video streaming services efficiently
  • Document customer interactions accurately, tracking issues and resolutions
  • Collaborate with internal teams to enhance service delivery and customer satisfaction
  • Keep updated with product information, features, and industry trends to better assist customers
  • Maintain a positive and friendly demeanor while helping customers with their queries
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