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Italian Speaking IT Representatives - Remote in Greece

Posted 2024-11-16

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💎 Seniority level: Previous experience in IT support or technical customer service is desirable.

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in IT support or technical customer service is desirable.

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Fluency in Italian and English; knowledge of additional languages is preferred.
  • Previous experience in IT support or technical customer service is desirable.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and a customer-oriented mindset.
  • Familiarity with CRM systems and basic understanding of IT infrastructure.
  • Ability to work effectively in a remote environment and manage time efficiently.
Responsibilities:
  • Deliver exceptional technical support to Italian-speaking customers through phone, email, and chat.
  • Diagnose and troubleshoot IT-related issues while guiding customers through effective solutions.
  • Document all customer interactions and resolutions accurately in our CRM system.
  • Work collaboratively with technical teams to escalate and resolve more complex issues.
  • Educate customers about our products and services, enhancing their overall experience.
  • Keep updated on the latest technology trends and company product offerings.
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