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Italian Speaking IT Representatives - Remote in Greece

Posted 2024-11-15

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💎 Seniority level: Previous experience in IT support or a related technical role is preferred.

📍 Location: Greece

🔍 Industry: IT Support

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in IT support or a related technical role is preferred.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Fluency in Italian and English, with excellent written and verbal communication skills.
  • Previous experience in IT support or a related technical role is preferred.
  • Solid understanding of IT systems, products, and services.
  • Strong analytical and problem-solving abilities.
  • Ability to communicate complex technical information clearly and effectively.
  • Familiarity with IT support software and CRM systems.
  • Strong interpersonal skills and a commitment to providing exceptional customer service.
Responsibilities:
  • Act as the first point of contact for Italian-speaking clients seeking IT support.
  • Troubleshoot and resolve a variety of technical issues via phone, email, and chat.
  • Document all client interactions and solutions comprehensively in the CRM system.
  • Collaborate with IT team members to ensure effective service delivery.
  • Provide training and guidance to clients on software and hardware usage.
  • Identify opportunities for process improvement within IT services.
  • Maintain a strong customer-centric approach to build lasting client relationships.
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