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Italian Speaking IT Representatives - Remote in Greece

Posted 2024-11-15

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💎 Seniority level: Previous experience in IT support or customer service is preferred

📍 Location: Greece

🔍 Industry: IT products and services

🏢 Company: The House Of Mercier

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in IT support or customer service is preferred

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Fluency in Italian and English (both written and spoken) is essential.
  • Previous experience in IT support or customer service is preferred.
  • Strong problem-solving abilities and analytical thinking.
  • Excellent communication skills with a commitment to customer satisfaction.
  • Familiarity with help desk software and IT support tools is a plus.
  • A collaborative mindset and the ability to thrive in a remote work environment.
  • A proactive attitude toward learning new technologies and adapting to changes.
Responsibilities:
  • Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve various hardware, software, and network-related issues efficiently.
  • Accurately document customer interactions and technical resolutions in our support system.
  • Assist clients in understanding best practices to maximize their use of our IT solutions.
  • Work collaboratively with internal teams to escalate and resolve complex issues effectively.
  • Stay updated on product enhancements and industry developments to enhance service delivery.
  • Participate in continuous training to advance your technical skills and customer service proficiency.
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