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Italian Speaking Technical Support for Customers - Remote in Greece

Posted 2024-11-15

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💎 Seniority level: Prior experience in technical support or customer service, preferably in a technology-oriented company

📍 Location: Greece

🔍 Industry: Technology

🏢 Company: The House Of Mercier

🗣️ Languages: Italian, English

⏳ Experience: Prior experience in technical support or customer service, preferably in a technology-oriented company

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Prior experience in technical support or customer service, preferably in a technology-oriented company.
  • Strong problem-solving abilities and a commitment to providing exceptional customer service.
  • Excellent communication skills that demonstrate clarity, empathy, and patience.
  • Familiarity with support ticketing systems and CRM tools is advantageous.
  • Self-driven and capable of working effectively in a remote environment.
  • A positive attitude with a proactive approach to addressing customer needs and enhancing their experience.
Responsibilities:
  • Provide exceptional technical support in Italian through various communication channels, including phone, email, and chat, resolving customer inquiries and issues efficiently.
  • Assist customers with product installation, configuration, and usage to ensure a seamless experience.
  • Diagnose and resolve technical problems, escalating complex issues to specialized teams as necessary.
  • Document customer interactions accurately, maintaining detailed records of inquiries and resolutions.
  • Collaborate with product and engineering teams to convey customer feedback and recommend service improvements.
  • Stay well-informed about product developments, industry trends, and best practices to provide knowledgeable support.
  • Contribute to the development and updating of support documentation and resources to enhance customer self-service.
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