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Italian Speaking Technical Support for Customers - Remote in Greece

Posted 2024-10-30

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📍 Location: Greece

🔍 Industry: Technology sector

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationCustomer service

Requirements:
  • Fluency in Italian and English; additional language skills are an advantage.
  • Experience in technical support or customer service, ideally in the technology sector.
  • Strong analytical and problem-solving capabilities with a focus on customer satisfaction.
  • Exceptional communication skills with the ability to simplify complex technical information.
  • Proficient in using CRM systems and familiar with basic IT troubleshooting techniques.
  • Self-motivated and able to work effectively in a remote setting while managing multiple tasks.
Responsibilities:
  • Provide outstanding technical support to Italian-speaking customers through various channels, including phone, email, and chat.
  • Identify, troubleshoot, and resolve issues while offering clear and concise solutions to customers.
  • Maintain accurate documentation of customer interactions and resolutions in the CRM system.
  • Guide customers on product features, best practices, and usage tips to enhance their experience.
  • Collaborate with technical teams to escalate and address complex technical issues.
  • Keep abreast of product updates and industry trends to provide informed support.
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