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Italian Speaking Technical Support for Customers - Remote in Greece

Posted 2024-11-15

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💎 Seniority level: Previous experience in technical support or customer service positions is highly preferred.

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in technical support or customer service positions is highly preferred.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Previous experience in technical support or customer service positions is highly preferred.
  • Strong technical aptitude with a solid understanding of IT systems and troubleshooting processes.
  • Exceptional analytical and problem-solving skills.
  • Outstanding communication skills with a focus on providing excellent customer service.
  • Experience with CRM software and remote support tools is an advantage.
  • Able to work independently in a remote environment while managing multiple tasks effectively.
Responsibilities:
  • Provide top-quality technical support to Italian-speaking customers through phone, email, and live chat.
  • Identify, troubleshoot, and resolve technical issues related to our products and services efficiently.
  • Educate customers about product features and assist them in making the most of their products.
  • Document all customer interactions and solutions accurately within the CRM system.
  • Collaborate with technical teams to escalate unresolved issues and provide feedback for product enhancement.
  • Ensure customer satisfaction by conducting follow-ups to confirm that their issues have been resolved.
  • Stay informed about product updates and industry best practices to provide the most effective support.
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