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Solutions Manager

Posted 2024-11-07

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๐Ÿ’Ž Seniority level: Manager, 5+ years

๐Ÿ“ Location: United States

๐Ÿ” Industry: B2B SaaS

๐Ÿข Company: SchooLinks

๐Ÿ—ฃ๏ธ Languages: English

โณ Experience: 5+ years

๐Ÿช„ Skills: Project ManagementPythonData AnalysisProject CoordinationData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Strong project management skills including understanding task dependencies and managing tasks.
  • Strong stakeholder management skills.
  • 5+ years of experience as an implementation specialist or similar role in a B2B SaaS company.
  • Ability to work with data feeds, identify problems, and perform actions on data at a large scale.
  • Experience with scripting (Python, etc.) and JSON data is a plus.
  • Confidence in presenting to district stakeholders.
  • Clear and concise communication skills to simplify technical jargon.
  • Positive attitude in high-stress situations.
  • Proactive and entrepreneurial mindset, eager to take initiative in a dynamic environment.
Responsibilities:
  • Serve as the main point of contact for complex implementation projects with larger clients.
  • Understand data dependencies and help resolve data issues.
  • Problem solve and coordinate data integration with clients and Customer Success Managers.
  • Work with customers to understand their needs and identify solutions.
  • Engage with customers to maintain project velocity and drive adoption.
  • Document challenges and areas for process and product improvement.
  • Assist the product team with quality assurance and enhancement.
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