Customer Support Associate

Posted 2024-11-07

View full description

💎 Seniority level: Entry

📍 Location: United States

🔍 Industry: Software for government affairs

🏢 Company: Quorum

🗣️ Languages: English

🪄 Skills: Data AnalysisJiraData analysisCommunication SkillsAnalytical SkillsCollaborationCustomer service

Requirements:

Experience in a customer service center or help desk environment.
Fluency in English, both written and verbal.
Familiarity with ticketing solutions such as Atlassian, Jira, ZenDesk, or Salesforce Service Cloud.

Responsibilities:

Learn the Quorum platform and client support processes in the first week.
Assist clients directly while developing knowledge about the product in the first month.
Lead support interactions and enhance self-service tools within six months.
Build Help Center resources and refine product usability after the first year.

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Customer Support Associate

Requirements:

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