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Breakthrough

Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery). We've help over 100,000 people and we're looking for more team members to help is in our journey toward helping 1 billion.

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🔥 Junior Customer Success Manager
Posted 2024-12-04

🧭 Full-Time

💸 50000.0 - 55000.0 USD per year

🔍 Health technology

  • 2+ years of experience in customer success with a low touch group.
  • Proven ability to create and follow efficient processes.
  • Strong organizational and problem-solving skills.
  • Experience with tools like Salesforce, Asana or similar platforms preferred.

  • Own a book of business for customer success focusing on retention, adoption, and satisfaction.
  • Lead renewal conversations and address customer objections.
  • Oversee onboarding for new customers, ensuring seamless completion.
  • Handle support tickets and resolve customer issues in a timely manner.
  • Monitor and drive program adoption, re-engaging low-adoption customers.
  • Maintain proactive communication with customer accounts.
Posted 2024-12-04
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🔥 Customer Success Manager
Posted 2024-11-13

📍 United States

🧭 Full-Time

🔍 Healthcare

  • 2+ years within a customer success organization.
  • Excellent verbal and written communication skills.
  • Motivated self-starter and team player.
  • Proficient at establishing relationships with customers and internal teams.
  • Able to identify and pivot customer relationships for retention and upselling.
  • Flourish in a high growth environment with constant change.
  • Proficient in Salesforce and other cloud-based tools.
  • Basic understanding of Facebook, Instagram, and other social media platforms.

  • Create tailored onboarding programs for new clients and conduct training sessions.
  • Proactively manage 35-50 customer relationships from post-launch to renewal.
  • Drive product adoption and ROI, taking charge of each customer’s marketing strategy.
  • Communicate regularly with customers to track adoption trends and identify growth opportunities.
  • Serve as a subject matter expert in marketing strategy and patient retention.

SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-13
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