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Flip GmbH

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Jobs at this company:

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🔥 Technical Support (m/f/d)
Posted 2 months ago

📍 Germany, European Union

🔍 Technology, SaaS

  • Possess at least 1-2 years of experience in a technical customer support role or similar customer-oriented technical position.
  • Demonstrate a broad technical understanding through IT-related training or education.
  • Knowledge of REST APIs and authentication standards such as SAML and OIDC.
  • Familiarity with tools like Git, GitLab, API testing tools such as Postman or Insomnia, and command line.
  • Exhibit exceptional problem-solving abilities to analyze and resolve complex issues.
  • Possess strong communication skills and enjoy collaborating with customers and team members.
  • Demonstrate organization, planning skills, and adaptability to changes.
  • Excellent proficiency in German and English.

  • Serve as the primary point of contact for customers regarding technical issues and inquiries related to the Flip platform.
  • Collaborate closely with customers to identify and resolve problems, assist with troubleshooting, and perform system configurations if necessary.
  • Advise customers as a product expert on REST APIs, authentication/authorization (OIDC, SAML), integrations, and the product roadmap.
  • Create and maintain documentation, including FAQs, user guides, and wiki articles for self-service support.
  • Capture and document customer requests and issues to identify potential areas for improvement in products and integrations.

GitOAuthAPI testingREST APICommunication SkillsAnalytical SkillsCollaboration

Posted 2 months ago
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🔥 Senior Customer Success Specialist (m/f/d)
Posted 2 months ago

📍 European Union

🔍 B2B SaaS

  • At least 3 years of professional experience in customer success, consulting, account management, or project management.
  • Strong project management skills with a talent for prioritisation.
  • Excellent communication and empathy skills.
  • Ability to work in a dynamic environment and manage multiple projects.
  • Customer-centric team player with an entrepreneurial mindset.
  • Fluent communication skills in German and English.

  • Independently onboard and support strategic Mid-Market & Enterprise customers.
  • Design and implement customer-specific account development strategies.
  • Build and maintain sustainable and trusting customer relationships.
  • Manage projects throughout the customer journey.
  • Contribute to the continuous development of the Customer Success area.

Project ManagementCommunication SkillsCollaborationMultitaskingTeamworkEmpathy

Posted 2 months ago
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🔥 Revenue Operations Manager / Lead (m/f/d)
Posted 2 months ago

📍 Germany, European Union

🧭 Full-Time

🔍 B2B SaaS

  • Bachelor’s degree (or equivalent experience) in business administration, finance, or information systems.
  • 3-8 years of experience in revenue operations, sales operations, or a related field.
  • Expertise in HubSpot with hands-on experience in building, optimizing, and refining workflows.
  • Strong analytical skills to gather data and convert it into actionable insights.
  • Strategic mindset focused on results and improving efficiency metrics.
  • Excellent communication skills for cross-team collaboration and decision-making influence.
  • Highly organized and self-motivated with the ability to manage multiple priorities.
  • Experience with tools like Salesforce, Tableau, PowerBI, or similar is preferred.
  • Excellent English communication skills; German is a plus.

  • Develop and implement funnel processes, definitions, and metrics for revenue team clarity and efficiency.
  • Ensure accurate, timely data availability for informed decision-making and visibility into key performance metrics.
  • Manage and optimize sales, marketing, and customer success processes within HubSpot; document and define these processes.
  • Standardize clear processes and guidelines for organizational visibility and workflow understanding.
  • Collaborate with cross-functional teams to drive transparency around metrics and processes.
  • Monitor and refine processes for scalability and operational excellence, providing training on best practices.
  • Manage territory/segmentation and optimize compensation management and performance reporting.

LeadershipData AnalysisMicrosoft Power BIPeople ManagementSalesforceProduct OperationsCross-functional Team LeadershipOperations ManagementTableauStrategyCommunication SkillsAnalytical SkillsCollaboration

Posted 2 months ago
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🔥 IT Project Manager / Delivery Manager (m/w/d)
Posted 2 months ago

📍 Germany

🔍 SaaS / Technology

  • At least 5 years of relevant professional experience in project management, delivery, and/or implementation of SaaS products.
  • Basic coding and/or development know-how.
  • Experience with SSO (OIDC, Azure AD) and REST API.
  • Provision of API-based integrations in enterprise IT.
  • Well-versed in project management, preferably agile.
  • Experience working directly with enterprise clients and in cross-functional teams.
  • Ability to build relationships with internal and external stakeholders.
  • Fluent command of German and English.

  • Play a crucial role in the mission to empower every employee by driving the rollout of the Flip app.
  • Assist the Customer Success Engineering team in achieving project goals.
  • Collaborate with sales during the initial phases of each project.
  • Ensure customer success through the implementation of integration projects.
  • Act as a key coordinator throughout project duration for requirements and problem-solving.
  • Engage actively with various customer departments like Project Management, IT, and Security.
  • Make decisions on technical issues to contribute to project completion.
  • Maintain close contact with external development partners.

LeadershipProject ManagementSoftware DevelopmentAgileProduct ManagementSCRUMProject CoordinationCross-functional Team LeadershipREST APICommunication SkillsAnalytical SkillsCollaboration

Posted 2 months ago
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🔥 General application
Posted 2 months ago

📍 European Union

🔍 Technology

  • Appreciation for flat hierarchies and short decision-making paths.
  • Desire to actively shape the organization's journey.

  • Empowering frontline workers and giving them a voice.
  • Contribute actively to Flip's journey and vision.
  • Ensure all employees have access to their company's internal information.
Posted 2 months ago
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