Senior Customer Success Specialist (m/f/d)

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Requirements:

• At least 3 years of professional experience in customer success, consulting, account management, or project management.
• Strong project management skills with a talent for prioritisation.
• Excellent communication and empathy skills.
• Ability to work in a dynamic environment and manage multiple projects.
• Customer-centric team player with an entrepreneurial mindset.
• Fluent communication skills in German and English.

Responsibilities:

• Independently onboard and support strategic Mid-Market & Enterprise customers.
• Design and implement customer-specific account development strategies.
• Build and maintain sustainable and trusting customer relationships.
• Manage projects throughout the customer journey.
• Contribute to the continuous development of the Customer Success area.