Technical Support (m/f/d)

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Requirements:

• Possess at least 1-2 years of experience in a technical customer support role or similar customer-oriented technical position.
• Demonstrate a broad technical understanding through IT-related training or education.
• Knowledge of REST APIs and authentication standards such as SAML and OIDC.
• Familiarity with tools like Git, GitLab, API testing tools such as Postman or Insomnia, and command line.
• Exhibit exceptional problem-solving abilities to analyze and resolve complex issues.
• Possess strong communication skills and enjoy collaborating with customers and team members.
• Demonstrate organization, planning skills, and adaptability to changes.
• Excellent proficiency in German and English.

Responsibilities:

• Serve as the primary point of contact for customers regarding technical issues and inquiries related to the Flip platform.
• Collaborate closely with customers to identify and resolve problems, assist with troubleshooting, and perform system configurations if necessary.
• Advise customers as a product expert on REST APIs, authentication/authorization (OIDC, SAML), integrations, and the product roadmap.
• Create and maintain documentation, including FAQs, user guides, and wiki articles for self-service support.
• Capture and document customer requests and issues to identify potential areas for improvement in products and integrations.