Apply📍 US
🧭 Full-Time
🔍 Database release automation, DevOps
- 5+ years of B2B customer success, account management, or consulting in customer-facing roles.
- Experience engaging with technical engineering audiences, from end-users to executives.
- Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
- Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
- Knowledge of Git and other source control systems.
- Strong interpersonal and relationship-building skills.
- Commercial mindset with a proven ability to identify and nurture business opportunities.
- Analytical and problem-solving skills with attention to detail.
- Exceptional written and verbal communication skills.
- Bachelor’s degree in a technical field or equivalent experience.
- Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
- Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
- Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
- Partner with Sales to identify and execute on renewal and expansion opportunities.
- Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
- Share operational best practices and help customers establish a Liquibase Center of Excellence.
- Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
- Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
- Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
- Conduct regular touchpoints to review progress against strategic and technical objectives.
PostgreSQLGitMySQLOracleDevOpsAccount ManagementTechnical supportCustomer Success
Posted 21 days ago
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