GoStudent

👥 1001-5000💰 Debt Financing over 1 year ago🫂 Last layoff about 2 years agoEducationEdTechTutoring💼 Private Company
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GoStudent is a leading EdTech platform revolutionizing online tutoring. We connect students of all ages with high-quality tutors for personalized, one-to-one lessons across 20+ subjects. Our membership model provides affordable access to exceptional learning experiences, impacting over 400,000 students monthly. We're proud of our significant growth and market impact, having secured over €291 million in funding and serving 15,000+ customers worldwide. Our tech stack includes robust infrastructure like Amazon Web Services, Cloudflare, and a CDN, ensuring a seamless experience for both tutors and students. We leverage technologies like DNSSEC and HSTS for enhanced security, and utilize schema markup for improved SEO. GoStudent fosters a collaborative engineering culture focused on continuous improvement and innovation in the EdTech space. We value our employees and offer a flexible, supportive, and international work environment. Many roles are remote, allowing for work-life balance and global collaboration. We're dedicated to fostering a diverse and inclusive team, building a company culture centered on innovation, impact, and shared success. Our dedication to impacting the education landscape drives us forward, making GoStudent an exciting place to build your career. GoStudent has expanded to 12 international offices and employs over 600 people, showcasing our rapid growth and global reach. Join a dynamic team working at the forefront of online education, empowered by significant funding and a compelling mission to unlock students' full potential.

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Jobs at this company:

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📍 Türkiye

🧭 Full-Time

🔍 Eğitim

  • Müşteri hizmetleri veya çağrı merkezi deneyimi: 2-5 yıl.
  • CRM/Müşteri Hizmetleri araçları ve çeviri teknolojilerinde yetkinlik.
  • Almanca diline tam hakimiyet (zorunlu) ve İngilizce veya diğer dillerde B2 seviyesinde yeterlilik.
  • Müşterilerle empati yapma ve etkili iletişim becerileri.
  • Yapılandırılmış şekilde çalışma ve baskı altında sakin kalabilme yeteneği.
  • Sorumluluk alma, yeni görevleri hızlı öğrenme ve çoklu görevleri yönetme becerisi.
  • Müşteri odaklılık ve ürün bilgisi.
  • Almanca konuşan müşterilere canlı sohbet, e-posta ve fatura yönetimi aracılığıyla üst düzey destek sağlamak.
  • Global müşteri hizmetleri ekipleri ile işbirliği yaparak müşteri odaklı çözümler geliştirmek.
  • Öğretmen eşleştirmeleri, oturum rezervasyonları ve diğer öncelikli görevleri etkin bir şekilde yönetmek.
  • Müşteri hizmetleri ekibi ile eğitmen ağı arasında köprü görevi görmek.
  • Öğrenciler ve aileler için eğitim oturumlarının organize edilmesine yardımcı olmak.

Communication SkillsEmpathyCRMCustomer support

Posted about 2 months ago
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🔥 Account Manager UK
Posted 2 months ago

📍 UK, IE, Barcelona

🧭 Full-Time

💸 50000 GBP per year

🔍 EdTech

  • At least 1 year of experience in sales, preferably in B2C or outbound telesales.
  • Proven experience in sales, customer success, or retention.
  • Strong record of hitting and exceeding targets.
  • Exceptional resilience in a fast-paced environment.
  • Native-like proficiency in English.
  • Proactive, organized, hands-on, and multitasking skills.
  • Actively reach out to leads via inbound or outbound sources.
  • Conduct thorough needs analysis to understand educational aspirations.
  • Pair students with tutors and organize consultation sessions.
  • Maintain communication with prospects via phone and email.
  • Build trust and enroll customers in educational packages.
  • Ensure best-in-class onboarding experience for new customers.
  • Focus on gathering referral leads from existing customers.
  • Collaborate with the Tutor Management team for optimal solutions.
  • Promote cross-functional collaboration and improve sales practices.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingRelationship buildingCustomer Success

Posted 2 months ago
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