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Thinkific

Thinkific is a technology company that offers a platform for creating, marketing, and selling online courses. Focused on empowering educators and entrepreneurs, Thinkific provides tools for course creation, payment processing, and student engagement.

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Jobs at this company:

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🔥 Staff Product Designer (The Leap)
Posted 2024-11-13

📍 Canada

🧭 Full-Time

💸 139000 - 165000 CAD per year

🔍 Software, Online Education

  • 5+ years of experience in a Product or Experience Design role, likely in a startup or fast-paced environment.
  • Strong portfolio of design work demonstrating critical thought and the candidate's role in each project.
  • Ability to thrive in ambiguous and entrepreneurial environments, balancing speed with strategic design thinking.
  • Hands-on experience with both qualitative and quantitative user research methods.
  • A desire to learn and grow through education, professional experience, or own business ventures.

  • Lead end-to-end UX and design for The Leap, from initial concept through launch, ensuring quality and customer focus.
  • Collaborate with leadership and team to set a clear UX vision, driving product direction aligned with business goals.
  • Conduct and apply customer research effectively and make data-informed design decisions.
  • Build and test design prototypes quickly for concept validation, transitioning from high-level strategy to execution.
  • Partner closely with product, design, and engineering teams to ensure cohesive and inclusive design practices.

LeadershipAgileStrategyCollaborationMentoringCoaching

Posted 2024-11-13
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🔥 Search Engine Optimization Manager
Posted 2024-11-13

📍 Canada

💸 122000 - 151000 CAD per year

🔍 Software / Online Education

  • Has 8+ years experience in an SEO-related role, preferably within a tech company
  • Proven track record in developing and leading SEO strategies, not just execution, with a deep understanding of both the strategic and tactical aspects of SEO
  • Possesses strong knowledge of SEO best practices, A/B testing, data analysis, technical SEO
  • Is proficient in SEMRush, Google Search Console, Google Analytics, Wordpress
  • Can effectively communicate value being driven and strategy to other teams, both written and verbally
  • Communicate strategy and data storytelling, presenting information in a compelling way that highlights key insights, drives action, and establishes clear connections
  • Able to build meaningful and successful relationships with partners and team members, putting their interpersonal skills to good use through collaboration
  • Holds strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines
  • Has a results-oriented mindset with a focus on using data insights to drive measurable outcomes
  • Loves to learn and grow. You’ve found (and keep looking for) ways to level up your skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building your own business

  • Develop and own the results of a comprehensive SEO strategy for the core site and blog, including on-page and off-page elements
  • Collaborate with the content team to develop a content marketing SEO strategy; assist them in building a roadmap
  • Analyze and monitor rankings of key search terms and the organic traffic to our website properties
  • Research keyword opportunities and provide them to members across our marketing team
  • Monitor our website properties for any technical SEO issues or opportunities and surface them to the relevant development teams when you can’t resolve yourself
  • Create SEO strategies in support of product launches and large marketing campaigns
  • Support product and development teams with SEO-related requests, including how we improve the SEO of our users’ websites
  • Communicate results, insights and recommendations to a broad range of stakeholders

Project ManagementData AnalysisGoogle AnalyticsStrategyData analysisCollaborationSEO

Posted 2024-11-13
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🔥 Technical Support Escalations Specialist
Posted 2024-11-07

📍 Canada

🧭 Full-Time

💸 60000 - 74000 CAD per year

🔍 Online education and software

  • 3+ years of experience in an online customer support role focused on technical investigation and resolution.
  • Experience supporting customers through various channels, including email and phone.
  • Ability to investigate, identify, and document software bugs.
  • Hands-on experience with Zendesk or a similar ticketing system.
  • Strong written and verbal communication skills.
  • Independent problem-solving capabilities.
  • Ability to perform well under pressure.
  • Desire for continuous learning and skill development.

  • Investigate, identify, and document software bugs by reviewing console logs and conducting cross-browser testing.
  • Create and document processes for Technical Support operations.
  • Translate technical challenges into understandable resources for the support team and customers.
  • Participate in the testing of new features and collaborate with the Product team.
  • Liaise with Software Engineers regarding customer-reported bugs after initial testing.
  • Communicate with customers to verify system compatibility and discuss solutions.
  • Provide mentorship to other Technical Escalations Specialist team members.
  • Participate in a rotating weekly on-call schedule, including weekends.

HTMLCSSJavaJavascriptJavaScriptCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-07
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🔥 Staff Content Strategist
Posted 2024-11-07

📍 Canada

🧭 Full-Time

💸 139000 - 172000 CAD per year

🔍 Online education software

  • At least 5 years of dedicated content strategy experience in a product-focused environment.
  • Strong portfolio demonstrating ability to lead content strategy.
  • Proven experience working closely with UX design and product teams.
  • Experience with user research methods and applying insights to content strategies.
  • Understanding of user-centered design principles, information architecture, and interaction design.
  • Experience creating, implementing, and maintaining content standards.
  • Enthusiasm for learning and growing in the field.

  • Lead, develop, and implement content strategies that enhance user experience with a focus on clarity and consistency.
  • Set standards and optimize product copy including microcopy and onboarding guides.
  • Collaborate with UX researchers to tailor content based on user needs.
  • Create content frameworks aligned with user flows.
  • Partner with UX and product teams for intuitive navigation.
  • Ensure content aligns with brand voice.
  • Conduct evaluative tests to improve content efficiency.
  • Document and maintain content style guides.

LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
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🔥 Product Support Specialist - The Leap
Posted 2024-11-07

📍 Canada

🧭 Full-Time

💸 55000 - 65000 CAD per year

🔍 Software / SaaS

  • 2+ years of experience in an online customer-facing role, ideally in SaaS.
  • Strong verbal and written communication skills to explain technical issues clearly.
  • High emotional intelligence and capability to work with high-value customers.
  • Independent problem solver, creative in overcoming obstacles, and willing to ask for help.
  • Experience troubleshooting software issues across common browsers.
  • Technically savvy, proactive about learning new platforms and apps.

  • Reply to incoming customer emails.
  • Jump on calls with users to resolve issues, gather feedback, or provide expert guidance.
  • Identify, reproduce, and document bugs.
  • Work with the development team to investigate technical issues and convey solutions to customers.
  • Make recommendations and coach users on using the product effectively.
  • Log opportunities to educate creators on features that help them achieve their goals.

QAProduct DevelopmentCommunication SkillsProblem Solving

Posted 2024-11-07
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🔥 Product Support Specialist (Distributed - Canada) Schedule: 12am - 8am PT/4am - 12pm AST
Posted 2024-11-07

📍 Canada

🧭 Full-Time

💸 55000 - 65000 CAD per year

🔍 Software

  • 2+ years of experience in an online customer-facing role, ideally in SaaS.
  • Strong verbal and written communication skills for clear explanations of technical issues.
  • High emotional intelligence for handling escalated customers.
  • Independent problem-solving capabilities and willingness to seek help when needed.
  • Experience troubleshooting software-related issues and staying updated with technology.
  • Flexibility for rotating weekend and holiday coverage.

  • Handle high-value support inquiries via email, phone, and screen share.
  • Model best-in-class experience and provide priority support to Thinkific Plus and Payments customers.
  • Manage escalations and urgent tickets efficiently.
  • Identify and document bugs for the Technical Support team.
  • Help customers maximize product value and address potential churn risks.
  • Assist the frontline Champion team with training and process improvement.

Communication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-07
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🔥 Staff Software Engineer
Posted 2024-10-16

📍 Canada

🧭 Full-Time

💸 $144,000 - $204,000 per year

🔍 Online education and course creation

  • Has 5+ years of experience working in a senior engineering role, and is an expert in backend architectural approaches such as event-driven architecture, domain-driven design, and multi-tenant systems.
  • Experience working in the Payments domain with an in-depth understanding of payment gateways, processors such as Stripe and PayPal.
  • Experience with implementing and integrating various payment methods such as credit/debit cards, digital wallets, and bank transfers.
  • Familiarity with industry standards and compliance requirements such as PCI-DSS and PSD2.
  • Knowledge of fraud detection and prevention mechanisms in payment systems.
  • Understanding of tax handling, reconciliation, settlements, and chargebacks processes.
  • Understands and is proficient in multiple backend languages, such as Ruby, Golang, or Node.
  • Expert-level knowledge of relational and non-relational database technologies such as Postgres, Redis, ElasticSearch, DynamoDB.
  • Experienced with asynchronous job processing, using queuing technologies such as SNS, SQS, and Sidekiq.
  • Loves to learn and grow, continually seeking opportunities to level up skills through education or professional experience.

  • Drive and deliver major engineering initiatives with long term impact of our Payments products and architecture.
  • Contribute to the technical strategy by providing high-level technical estimates, options, and feasibility opinions, and creating and reviewing proposals for new technologies.
  • Collaborate with engineering managers, product managers, designers, and other stakeholders to define requirements and specifications for software projects.
  • Advocate for engineering best practices by sharing knowledge and contributing to improve engineering standards, tooling, and processes.
  • Lead team discussions and mentor other engineers to grow and improve the team's productivity.
  • Model clean, efficient, and maintainable code according to best practices and coding standards.
  • Create complex architectural frameworks for components and features of new software programs.
  • Think critically to overcome challenges during development and implementation.
  • Communicate with senior leaders to determine the organization's unique software needs, presenting progress reports.
  • Participate in on-call rotations for troubleshooting production issues.

Design PatternsDynamoDBElasticSearchRubyStrategyElasticsearchGolangPostgresRedis

Posted 2024-10-16
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🔥 Intermediate Full Stack Engineer
Posted 2024-10-16

📍 Canada

🧭 Full-Time

💸 $119,000 - $171,000 CAD per year

🔍 Software, Online Education

  • 7+ years of experience working in a full stack development role and at least 1+ years in a SaaS environment.
  • Advanced knowledge of modern server-side programming languages (Ruby, Python, Node, etc.).
  • Deep familiarity with object-oriented programming paradigm.
  • Experience with modern web frameworks (Ruby on Rails, Django, etc.).
  • Experience with ES6 and modern JavaScript libraries/frameworks such as React, Svelte, Angular, Vue, etc.
  • Demonstrates practical understanding of Web APIs, HTML, CSS, and JavaScript.
  • Ability to design and implement RESTful and GraphQL services.
  • Experience with MVC-style web application architecture and web server technologies.
  • Experience with relational databases, SQL, and engines like PostgreSQL, MySQL.
  • Loves to learn and grow, continuously seeking ways to level up skills.

  • Lead medium to large feature projects in our agile environment, from conception to completion, working with stakeholders to take projects through shaping, scoping, and execution while mitigating project risks as a team.
  • Author code that is reliable and shows a thorough understanding of best practices.
  • Effectively diagnose and troubleshoot problems within the Thinkific platform.
  • Participate in architectural design, review, and implementation of production-quality features.
  • Help coordinate and design architecture to reduce technical debt and enable efficiency.
  • Participate in effort and complexity estimation for new product features.
  • Share knowledge through mentorship, documentation, and code reviews.
  • Conduct new technology research and bring fresh ideas into product development.
  • Foster an open, collaborative, and inclusive environment.

GraphQLPostgreSQLPythonSQLAgileDjangoEs6Full Stack DevelopmentHTMLCSSJavascriptNginxRubyRuby on RailsJavaScriptAngularNosqlReact

Posted 2024-10-16
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🔥 Founding Product Marketer
Posted 2024-10-16

📍 Canada

🧭 Full-Time

💸 $151,000 - $188,000 CAD per year

🔍 Online education platform

  • Has 6+ years of experience in product marketing, preferably within a startup or early-stage company.
  • Has an entrepreneurial mindset and experience with marketing early-stage products.
  • Possesses a proven track record of successfully launching marketing products.
  • Showcases strong analytical skills and ability to interpret complex data.
  • Is a creative thinker with the ability to craft compelling product narratives.
  • Is proficient in using marketing tools and platforms (e.g., MixPanel, Looker, Google Analytics, Hubspot).
  • Loves to learn and grow.

  • Develop and execute comprehensive go-to-market strategies for new product launches and feature releases.
  • Plan and manage campaign release launches, ensuring effective messaging, positioning, and marketing activities.
  • Continuously refine target market segments and buyer personas to optimize market share and product adoption.
  • Monitor and analyze the performance of marketing campaigns and product launches and maximize ROI.
  • Design and implement strategies to drive product adoption across the full customer lifecycle.
  • Collaborate with Customer Support to create and maintain educational resources, including onboarding materials and tutorials, to accelerate customer time to value.
  • Organize customer-centric initiatives such as webinars and community events to foster engagement and loyalty.
  • Conduct market research to stay ahead of trends, competitor activities, and emerging customer needs.
  • Establish and lead Voice of Customer programs to systematically capture feedback and insights.
  • Develop and optimize new educational products that support acquisition, monetization, and customer success, collaborating with support from the General Manager.
  • Support pricing strategy development and conduct relevant market and competitor research.
  • Work closely with the content and growth teams to produce high-quality content, including blogs, social media, videos, and thought leadership pieces.

LeadershipGoogle AnalyticsStrategyGoAnalytical Skills

Posted 2024-10-16
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