Apply📍 Canada
🧭 Full-Time
💸 55000 - 65000 CAD per year
🔍 Software / SaaS
- 2+ years of experience in an online customer-facing role, ideally in SaaS.
- Strong verbal and written communication skills to explain technical issues clearly.
- High emotional intelligence and capability to work with high-value customers.
- Independent problem solver, creative in overcoming obstacles, and willing to ask for help.
- Experience troubleshooting software issues across common browsers.
- Technically savvy, proactive about learning new platforms and apps.
- Reply to incoming customer emails.
- Jump on calls with users to resolve issues, gather feedback, or provide expert guidance.
- Identify, reproduce, and document bugs.
- Work with the development team to investigate technical issues and convey solutions to customers.
- Make recommendations and coach users on using the product effectively.
- Log opportunities to educate creators on features that help them achieve their goals.
QAProduct DevelopmentCommunication SkillsProblem Solving
Posted 2024-11-07
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