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Varsity Tutors

Varsity Tutors is an educational technology company that connects students with tutors for personalized learning experiences, leveraging innovative technologies.

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🏢 Varsity Tutors
👥 501-1000💰 $50.0m Series C on 2018-02-14InternetEdTechVideo Chat
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🏢 JayWay Travel Inc.
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Jobs at this company:

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🔥 Educational Support Representative (Work from Home)
Posted 2024-11-22

🧭 Full-Time

💸 40000 - 43000 USD per year

🔍 Education Technology

  • Education, teaching, or tutoring experience is preferred.
  • Bachelor's degree preferred.
  • High empathy and emotional intelligence, with the ability to understand families' educational needs.
  • Comfortable asking for sale and payment for mutually agreed solutions.
  • Strong interpersonal skills and ability to adapt quickly in a high phone volume environment.
  • Strong desire to help customers achieve learning outcomes.
  • Confidence in communicating via phone with potential clients.
  • Ability to work independently and troubleshoot technical issues.
  • 35-40 hours per week, including some evenings and weekends.

  • Inbound calls and outbound call-backs to interested potential customers who have requested tutoring, course, or homeschool support.
  • Facilitate a consultative conversation to understand potential customer needs and recommend a customized solution.
  • Influence prospective student/family to complete purchase for services and/or schedule a follow-up conversation.
  • Achieve monthly performance targets by utilizing educational experience and top-notch company-provided training.
  • Attend paid live training facilitated remotely via Zoom and pre-recorded modules.
  • Ability to work some evenings and weekends after the completion of our training ramp.
  • Adhere to our proven guidelines/prompts to ensure consistent customer experience and sales achievement.
Posted 2024-11-22
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🔥 Sales Development Representative (SDR)
Posted 2024-11-07

🔍 Education technology (EdTech)

  • Bachelor's degree in Business, Sales, or related field; recent graduates with leadership experience encouraged to apply.
  • 1-2 years of experience in sales, customer service, or education-related roles preferred.
  • Strong communication and relationship-building skills, ability to work collaboratively in a remote environment.
  • Proficiency in CRM systems like HubSpot and ability to manage multiple priorities.
  • Comfort with change and cold prospecting, eagerness to learn, and focus on achieving KPIs.

  • Conduct targeted outreach to K-12 schools, charter networks, and school districts using multi-channel strategies.
  • Qualify leads by understanding district goals, identifying challenges, and assessing urgency.
  • Collaborate closely with Account Executives to share insights and ensure a seamless handoff of qualified leads.
  • Maintain accurate records of outreach and prospect interactions in HubSpot.
  • Track and report outreach efforts and qualified leads to contribute to the overall sales pipeline growth.
Posted 2024-11-07
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🔥 Senior Director, Consumer Retention
Posted 2024-10-23

📍 USA

🧭 Full-Time

🔍 Online learning and education technology

  • Bachelor-level degree required, Master's preferred.
  • 8+ years of progressive experience in high-volume customer service/success operations.
  • Strong leadership qualities and experience in creating effective retention processes.
  • Ability to manage multiple work streams in a matrixed organization.
  • Outcome-oriented and collaborative in achieving goals.
  • Proficient in using CRM and sales enablement tools, Google Suite, and web-based presentation tools.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and data-driven decision-maker.
  • Customer relations skills and high emotional intelligence.
  • Deep understanding of customer needs and acquisition marketing best practices.
  • Experience with Zendesk and other retention tools/CRMs preferred.

  • Lead, mentor, and develop a high-performing customer retention team, fostering a culture of excellence.
  • Drive customer renewals and execute retention goals through effective support and sales strategies.
  • Identify key drivers of customer churn and implement effective interventions.
  • Use the CRM to track customer-related activities and resolve critical issues.
  • Work closely with product, marketing, sales, and customer support to ensure a cohesive customer experience.
  • Oversee the development of communication plans to engage and retain customers.
  • Utilize data analytics to gain insights into customer behavior and preferences.
  • Establish and monitor KPIs to measure the effectiveness of retention initiatives.
  • Develop actionable plans to improve customer satisfaction and loyalty.
  • Formulate comprehensive customer retention strategies that align with business goals.
  • Stay current with industry trends and drive continuous improvement in retention strategies.

LeadershipProject ManagementData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementStrategyData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem Solving

Posted 2024-10-23
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🔥 Staff Back-End Engineer (South America)
Posted 2024-10-16

📍 South America

🧭 Contract

🔍 Online learning and education technology

  • Minimum of 10 years of software engineering experience with a proven track record of working on complex systems.
  • Experience with one of our core languages: Go, Ruby, Python - with a strong preference for Go.
  • Explicit mentoring of senior-level engineers regularly, leading to results.
  • Significant experience in AWS or GCP-based cloud architecture environments.
  • In-depth knowledge of modern software engineering practices, design patterns, and architectures.
  • Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
  • Demonstrated experience in collaborating with multidisciplinary teams.
  • Excellent problem-solving and analytical skills.
  • A strong owner willing to roll up their sleeves. This role includes coding and reviewing the code of others.
  • Ability to implement customer-facing solutions that solve the customers’ true needs.

  • Technical Leadership: Serve as the technical point of reference for the squad and broader engineering team, ensuring best practices and architectural standards are upheld.
  • Solution Design: Lead the design and architectural discussions, making pivotal decisions on technologies, frameworks, and design patterns.
  • Code Quality: Advocate for and ensure the delivery of high-quality, maintainable, and scalable code. Conduct regular code reviews and provide mentorship to team members.
  • Collaboration: Work closely with product managers, designers, and other stakeholders to understand requirements, provide technical insights, and ensure the timely delivery of features.
  • Strategy and Vision: Contribute to the engineering department's strategy and vision, bringing innovative ideas to improve our customer-facing experiences.
  • Problem Solving: Address complex technical challenges, innovate solutions, and optimize existing systems for scalability and performance.
  • Team Development: Mentor and develop team members, helping them to grow in their technical roles and careers.

AWSLeadershipPythonDesign PatternsGCPRubyStrategyGoAnalytical SkillsCollaboration

Posted 2024-10-16
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🔥 Senior Manager, Consumer Business Operations
Posted 2024-10-16

🧭 Full-Time

🔍 Online learning

  • Bachelor’s degree required (Master's degree or MBA preferred).
  • 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams.
  • Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence.
  • Strong leadership and team development skills, with the ability to mentor and inspire direct reports.
  • Advanced analytical, decision-making, and problem-solving skills.
  • Strong Excel skills required; SQL and Looker (or other visualization tools experience) is a plus.
  • Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership.
  • High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously.
  • Ability to thrive in a fast-paced and evolving environment.

  • Develop and execute strategies to improve operational performance and efficiency across the entire business.
  • Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement.
  • Refine operational workflows to increase efficiency and alignment with industry best practices.
  • Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
  • Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
  • Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
  • Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
  • Oversee and manage the budget, ensuring cost-effectiveness and ROI.
  • Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.
Posted 2024-10-16
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