Senior Manager, Consumer Business Operations

View full description

Requirements:

• Bachelor’s degree required (Master's degree or MBA preferred).
• 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams.
• Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence.
• Strong leadership and team development skills, with the ability to mentor and inspire direct reports.
• Advanced analytical, decision-making, and problem-solving skills.
• Strong Excel skills required; SQL and Looker (or other visualization tools experience) is a plus.
• Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership.
• High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously.
• Ability to thrive in a fast-paced and evolving environment.

Responsibilities:

• Develop and execute strategies to improve operational performance and efficiency across the entire business.
• Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement.
• Refine operational workflows to increase efficiency and alignment with industry best practices.
• Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
• Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
• Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
• Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
• Oversee and manage the budget, ensuring cost-effectiveness and ROI.
• Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.