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Educational Support Representative (Work from Home)

Posted 2024-11-22

View full description

💎 Seniority level: Entry

💸 Salary: 40000 - 43000 USD per year

🔍 Industry: Education Technology

🏢 Company: Varsity Tutors

Requirements:
  • Education, teaching, or tutoring experience is preferred.
  • Bachelor's degree preferred.
  • High empathy and emotional intelligence, with the ability to understand families' educational needs.
  • Comfortable asking for sale and payment for mutually agreed solutions.
  • Strong interpersonal skills and ability to adapt quickly in a high phone volume environment.
  • Strong desire to help customers achieve learning outcomes.
  • Confidence in communicating via phone with potential clients.
  • Ability to work independently and troubleshoot technical issues.
  • 35-40 hours per week, including some evenings and weekends.
Responsibilities:
  • Inbound calls and outbound call-backs to interested potential customers who have requested tutoring, course, or homeschool support.
  • Facilitate a consultative conversation to understand potential customer needs and recommend a customized solution.
  • Influence prospective student/family to complete purchase for services and/or schedule a follow-up conversation.
  • Achieve monthly performance targets by utilizing educational experience and top-notch company-provided training.
  • Attend paid live training facilitated remotely via Zoom and pre-recorded modules.
  • Ability to work some evenings and weekends after the completion of our training ramp.
  • Adhere to our proven guidelines/prompts to ensure consistent customer experience and sales achievement.
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