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Customer Experience Agent

Posted 2024-09-13

View full description

💎 Seniority level: Junior, 2+ years

📍 Location: US, Canada, UK, Ireland, Germany

💸 Salary: $24.04 - $28.85 per hour

🔍 Industry: Ecommerce, Marketplace

🏢 Company: Whatnot👥 251-500💰 $260.0m Series D on 2022-07-21InternetMarketplaceE-CommerceInformation TechnologyTrading PlatformCollectibles

🗣️ Languages: English

⏳ Experience: 2+ years

Requirements:
  • 2+ years of Support experience handling email and/or chat services.
  • Weekend availability required.
  • Understanding of Ecommerce and Marketplace operations.
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Obsession with customers / being customer first / serving customers.
  • Proactive problem-solver and process-improver.
  • Knowledge of Collectibles is a plus.
  • Bachelor's degree or college experience preferred.
  • Previous start-up experience is a plus.
Responsibilities:
  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality and in a timely manner.
  • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
  • Work with other departments to troubleshoot, research and resolve open questions.
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Apply

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💸 35000 - 42000 EUR per year

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🏢 Company: Whatnot

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  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
  • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users.
  • Work with other departments to troubleshoot, research and resolve open questions.
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🔥 Customer Experience Agent (French Speaking)
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🏢 Company: Whatnot

  • 2+ years of support experience handling email and/or chat services.
  • Weekend availability required.
  • Fluent in English and French, with an understanding of the French Market.
  • Understanding of Ecommerce and Marketplace operations.
  • Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
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  • Knowledge of collectibles is a plus.
  • Bachelor's degree preferred.
  • Previous start-up experience is a plus.

  • Interact with buyers and sellers ensuring a positive experience.
  • Resolve customer issues regarding payments, orders, and shipments promptly.
  • Become an expert in Whatnot products and processes to enhance user outcomes.
  • Collaborate with other departments to troubleshoot and resolve queries.
  • Identify opportunities to eliminate repeat contacts and improve the customer experience.

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