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Customer Experience Agent (French Speaking)

Posted 2024-11-07

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💎 Seniority level: Entry, 2+ years

📍 Location: US, UK, Ireland, Poland, Germany

💸 Salary: 35000 - 42000 EUR per year

🔍 Industry: Ecommerce and Marketplace

🏢 Company: Whatnot

🗣️ Languages: English, French

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer service

Requirements:
  • 2+ years of support experience handling email and/or chat services.
  • Weekend availability required.
  • Fluent in English and French, with an understanding of the French Market.
  • Understanding of Ecommerce and Marketplace operations.
  • Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
  • Customer-first mentality and proactive problem-solving skills.
  • Knowledge of collectibles is a plus.
  • Bachelor's degree preferred.
  • Previous start-up experience is a plus.
Responsibilities:
  • Interact with buyers and sellers ensuring a positive experience.
  • Resolve customer issues regarding payments, orders, and shipments promptly.
  • Become an expert in Whatnot products and processes to enhance user outcomes.
  • Collaborate with other departments to troubleshoot and resolve queries.
  • Identify opportunities to eliminate repeat contacts and improve the customer experience.
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