Customer Experience Agent (German or Dutch Speaking)

View full description

Requirements:

• 2+ years of support experience handling email and/or chat services.
• Fluent in English, German and/or Dutch.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first mentality.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree preferred.
• Previous start-up experience is a plus.

Responsibilities:

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
• Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.