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Customer Success Manager (SMB)

Posted 8 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: Customer Success

🏢 Company: Solutions by Text👥 101-250💰 $110,000,000 Private 9 months agoMobile PaymentsInformation ServicesConsultingSMSPaymentsInformation TechnologyFinTechProfessional Services

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisClient relationship managementCustomer Success

Requirements:
  • 5+ years of experience in Customer Success/Relationship Management
  • Strong communication skills
  • Excel skills
  • BA/BS preferred or similar experience
Responsibilities:
  • Help build a Scaled Customer Success model
  • Act as the central point of contact for SMB customers
  • Utilize customer data to create targeted engagement campaigns
  • Identify strategies for retaining at-risk customers
  • Monitor portfolio health and develop mitigation plans
  • Maintain accurate records of customer interactions
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