Customer Success Manager, SMB

Posted 4 months agoInactiveViewed

💎 Seniority level: Manager, 3 - 5 years

📍 Location: US

💸 Salary: 75000.0 - 94000.0 USD per year

🔍 Industry: Pentesting / cybersecurity

🏢 Company: Cobalt👥 251-500💰 $29,000,000 Series B over 4 years agoPenetration Testing Security SaaS Enterprise Applications Cloud Security

🗣️ Languages: English

⏳ Experience: 3 - 5 years

🪄 Skills: Account ManagementCustomer Success

Requirements:

3 - 5 years of work experience in Customer Success and/or Account Management.
A commercial, consulting mindset and project/program management experience.
Experience using Salesforce and strong multi-tasking skills.
Ability to adjust to changing priorities on-the-fly and possess strong written and verbal communication skills.
Familiarity with Enterprise-level clients and experience in a detail-oriented analytical environment.
Experience closing sales deals and engaging with C-level executives.
A strong drive for excellence and eagerness to learn and adapt.

Responsibilities:

Own overall relationship with assigned clients, focusing on increasing adoption and ensuring customer satisfaction.
Establish a trusted advisor relationship with clients, driving continued value from products and services.
Develop and nurture customers for advocacy and build successful security testing programs.
Act as the voice of the customer internally, advocating for their needs.
Monitor service execution and customer satisfaction on a daily basis.
Work with customers to set and achieve key performance indicators.
Manage the annual renewal process to ensure uninterrupted product use.
Identify and develop upsell opportunities and program manage account escalations.
Interface with internal and external C-level executives.
Collaborate with Sales to enhance customer experience.

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