Customer Success Manager, SMB

View full description

Requirements:

• 3 - 5 years of work experience in Customer Success and/or Account Management.
• A commercial, consulting mindset and project/program management experience.
• Experience using Salesforce and strong multi-tasking skills.
• Ability to adjust to changing priorities on-the-fly and possess strong written and verbal communication skills.
• Familiarity with Enterprise-level clients and experience in a detail-oriented analytical environment.
• Experience closing sales deals and engaging with C-level executives.
• A strong drive for excellence and eagerness to learn and adapt.

Responsibilities:

• Own overall relationship with assigned clients, focusing on increasing adoption and ensuring customer satisfaction.
• Establish a trusted advisor relationship with clients, driving continued value from products and services.
• Develop and nurture customers for advocacy and build successful security testing programs.
• Act as the voice of the customer internally, advocating for their needs.
• Monitor service execution and customer satisfaction on a daily basis.
• Work with customers to set and achieve key performance indicators.
• Manage the annual renewal process to ensure uninterrupted product use.
• Identify and develop upsell opportunities and program manage account escalations.
• Interface with internal and external C-level executives.
• Collaborate with Sales to enhance customer experience.