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Client Engagement Manager

Posted 13 days agoViewed

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💎 Seniority level: Manager, 3-5 years

🔍 Industry: Healthcare

🏢 Company: HOPPR👥 11-50Artificial Intelligence (AI)MedicalInformation TechnologyHealth CareHealth DiagnosticsSoftware

🗣️ Languages: English

⏳ Experience: 3-5 years

Requirements:
  • 3-5 years in a customer-facing B2B client engagement, account management, project management or client success role, preferably in the healthcare or clinical AI industry.
  • Basic understanding of AI/ML concepts and the ability to discuss technical details with non-technical stakeholders.
  • Strong verbal and written communication skills tailored to a professional B2B audience.
  • Ability to analyze client data to drive engagement strategies and improve outcomes.
  • Proven ability to manage multiple client accounts and projects simultaneously. Experience with project management tools and methodologies.
Responsibilities:
  • Serve as the primary point of contact for client engagement throughout the partnership lifecycle.
  • Build and maintain strong, long-lasting relationships with key client stakeholders.
  • Understand client strategic objectives, challenges, and expectations, and ensure alignment with the solutions provided.
  • Collaborate with clients to gather detailed requirements and translate them into actionable project plans.
  • Work with technical teams to ensure that the ML models and solutions meet the client’s needs and are aligned with industry best practices.
  • Provide regular updates to clients on engagement/project status, deliverables, and any issues or changes in scope.
  • Manage client expectations, addressing any concerns or feedback promptly and effectively.
  • Present project results and insights to clients, demonstrating the value delivered by the ML solutions.
  • Support the client revenue growth, including strategic account management, proposal and SOW development and client presentations.
  • Identify new business opportunities through data-driven insights with existing clients and work to expand our market presence.
  • Identify product gaps that need to be addressed to support satisfaction and competitive advantage.
  • Work closely with Client Engagement, product, and support teams to align on client needs and drive a unified engagement strategy.
  • Facilitate communication between cross-functional teams to ensure seamless collaboration and knowledge sharing.
  • Address and resolve client concerns in a timely manner, ensuring a smooth and positive client experience.
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