IT Engineer

Posted 28 days agoViewed

💎 Seniority level: Middle, 3+ years of experience in IT support, with 2+ years in a SaaS-first company.

📍 Location: United States

💸 Salary: 80000.0 - 88000.0 USD per year

🔍 Industry: Education technology

🏢 Company: InStride

🗣️ Languages: English

⏳ Experience: 3+ years of experience in IT support, with 2+ years in a SaaS-first company.

🪄 Skills: JiraComplianceSaaS

3+ years of experience in IT support, with 2+ years in a SaaS-first company.
Prior experience working in a remote-first environment and startup culture.
Ability to troubleshoot and administer SaaS tools like Google Workspace, Kandji, InTune, Jira, Automox, Slack, Zoom, and Okta.
Skilled in identifying and resolving workstation security vulnerabilities.
Strong documentation skills for building a knowledge base and driving process efficiencies.
Exceptional verbal and written communication skills to explain technical concepts to non-technical stakeholders.
Proactive approach to managing multiple requests and thriving in a fast-paced environment.

Serve as an escalation point for IT support issues, ensuring timely resolution and maintaining user satisfaction.
Manage the IT ticket queue, prioritizing and categorizing requests for efficient handling.
Troubleshoot and administer SaaS tools, including Google Workspace, Kandji, InTune, Jira, Automox, Slack, Zoom, Okta, and SSO configurations.
Identify and resolve workstation vulnerabilities.
Ensure compliance by contributing key insights into regular compliance activities that align with security standards.
Lead structured onboarding sessions for new employees.
Maintain IT policies and documentation to build a self-service knowledge base.
Support IT and Security projects, collaborating with cross-functional teams.
Contribute to IT metrics aimed at improving ticket resolution times and reducing security vulnerabilities.

Posted 15 days ago

📍 Pacific time zone

💸 104000.0 - 130000.0 USD per year

🔍 Real Estate

🏢 Company: Opendoor👥 1001-5000💰 $1,980,000 Post-IPO Secondary over 1 year ago🫂 Last layoff 4 months agoPropTech Marketplace Property Development Property Management Real Estate

🔧 Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of proven experience as an IT Engineer in a senior or lead role.
Strong knowledge of SaaS Systems Administration (e.g., Okta, Slack, Google Workspace).
Knowledge of scripting languages such as Python, Powershell, and Linux Shell.
Proficiency in system administration on Windows, Mac, Linux, or Unix platforms.
Experience with cybersecurity practices including firewalls and encryption.
Strong problem-solving and communication skills.

💡 Responsibilities

Demonstrate excellent project management skills to plan and execute IT projects efficiently.
Act as the primary architect of IT systems, focusing on scalability and stability.
Optimize cloud resources for cost-efficiency, scalability, and security.
Leverage scripting to automate tasks and streamline IT processes.
Oversee administration of various SaaS applications.
Collaborate with other business units on cross-functional projects.
Conduct interviews and participate in team-building activities.
Maintain detailed documentation of IT systems.

PythonBashCybersecurityGitAzureDevOpsTerraformSaaS

Posted 15 days ago

Posted 28 days ago

📍 California

💸 110000.0 - 130000.0 USD per year

🔍 Health Insurance

🏢 Company: Sidecar Health👥 101-250💰 $165,000,000 Series D 8 months ago🫂 Last layoff over 2 years agoHealth Insurance InsurTech Insurance Health Care FinTech

🔧 Requirements

3+ years of experience in an IT role with a focus on user and machine management.
Proficiency in managing multi-platform environments, SaaS tools, and legacy systems.
Strong analytical skills to evaluate processes and tools and recommend improvements.
Excellent verbal and written communication for effective collaboration and documentation.
Adaptability to manage multiple priorities in a dynamic, lean environment.
An Information Security mindset, with experience in compliance frameworks like SOC 2 or HIPAA.
Basic understanding of network security principles, such as firewalls, VPNs, and intrusion detection/prevention systems.
Prior experience with Azure, Active Directory, and Jamf is essential.

💡 Responsibilities

Manage user systems such as Microsoft Azure, Jamf, Intune, Jira, and Confluence.
Identify and implement improvements to IT tools and processes.
Provide technical support and resolve issues through efficient ticket handling.
Partner with IT leadership to prioritize and distribute support requests effectively.
Lead and contribute to operations and infrastructure projects, leveraging expertise.
Refine, manage, and document Identity and Access Management (IAM) processes.
Optimize Mobile Device Management (MDM) systems like Jamf and Intune.
Support security reviews, audits, and compliance initiatives.
Participate in on-call rotations for IT/InfoSec incident response.
Assist with evaluating and configuring Virtual Desktop Infrastructure (VDI) solutions.

CybersecurityMicrosoft Active DirectoryMicrosoft AzureJiraComplianceConfluence

Posted 28 days ago