Apply📍 United States
🧭 Full-Time
💸 80000.0 - 88000.0 USD per year
🔍 Education technology
- 3+ years of experience in IT support, with 2+ years in a SaaS-first company.
- Prior experience working in a remote-first environment and startup culture.
- Ability to troubleshoot and administer SaaS tools like Google Workspace, Kandji, InTune, Jira, Automox, Slack, Zoom, and Okta.
- Skilled in identifying and resolving workstation security vulnerabilities.
- Strong documentation skills for building a knowledge base and driving process efficiencies.
- Exceptional verbal and written communication skills to explain technical concepts to non-technical stakeholders.
- Proactive approach to managing multiple requests and thriving in a fast-paced environment.
- Serve as an escalation point for IT support issues, ensuring timely resolution and maintaining user satisfaction.
- Manage the IT ticket queue, prioritizing and categorizing requests for efficient handling.
- Troubleshoot and administer SaaS tools, including Google Workspace, Kandji, InTune, Jira, Automox, Slack, Zoom, Okta, and SSO configurations.
- Identify and resolve workstation vulnerabilities.
- Ensure compliance by contributing key insights into regular compliance activities that align with security standards.
- Lead structured onboarding sessions for new employees.
- Maintain IT policies and documentation to build a self-service knowledge base.
- Support IT and Security projects, collaborating with cross-functional teams.
- Contribute to IT metrics aimed at improving ticket resolution times and reducing security vulnerabilities.
JiraComplianceSaaS
Posted 29 days ago
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