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Italian Speaking Client Support Representative - Athens (Remote in Greece)

Posted 16 days agoViewed

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💎 Seniority level: Entry, Experience in customer support or a related field is preferred

📍 Location: Greece, Italy, Malta, Romania, Spain

🏢 Company: Patrique Mercier Recruitment

🗣️ Languages: Italian, English

⏳ Experience: Experience in customer support or a related field is preferred

🪄 Skills: Communication SkillsProblem SolvingAttention to detailFluency in EnglishCRMCustomer support

Requirements:
  • Fluency in Italian (both written and spoken) and proficiency in English.
  • Experience in customer support or a related field is preferred.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Experience with customer support software or CRM systems is an advantage.
  • A collaborative team player with a proactive attitude.
  • Ability to work independently in a remote environment.
  • Technical ability to navigate remote working tools and platforms.
  • A positive attitude and a genuine desire to help others.
Responsibilities:
  • Deliver exceptional support to Italian-speaking clients via phone, email, and chat.
  • Efficiently resolve inquiries and issues to ensure maximum customer satisfaction.
  • Accurately document customer interactions and all service requests in our support system.
  • Collaborate with other departments to enhance service delivery and address client needs.
  • Stay informed about product offerings and company policies to provide knowledgeable assistance.
  • Engage proactively with clients to identify their needs and offer tailored solutions.
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