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Italian Speaking Client Support Representative - Athens (Remote in Greece)

Posted about 2 months agoViewed

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💎 Seniority level: Entry, Prior experience in customer support or a similar role is an advantage.

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Prior experience in customer support or a similar role is an advantage.

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceFluency in EnglishTroubleshootingCRM

Requirements:
  • Proficient in Italian and English, both spoken and written.
  • Exceptional communication and interpersonal skills.
  • Strong analytical and problem-solving abilities with a customer-first mindset.
  • Able to prioritize and manage multiple tasks in a fast-paced environment.
  • Familiarity with CRM tools and basic computer applications.
  • Enthusiastic and dedicated to delivering outstanding customer service.
Responsibilities:
  • Provide exceptional support to Italian-speaking clients via phone, email, and chat.
  • Address customer questions regarding services, products, and account issues efficiently.
  • Troubleshoot and resolve customer complaints to ensure a satisfying resolution.
  • Maintain detailed records of customer interactions in the CRM system.
  • Collaborate with team members to uphold high standards of customer service.
  • Identify areas for service improvement and contribute to team discussions.
  • Stay updated on product knowledge to assist clients accurately.
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