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Italian Speaking Client Support Representative - Athens (Remote in Greece)

Posted about 1 month agoViewed

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💎 Seniority level: Prior experience preferred

📍 Location: Thessaloniki, Heraklion, Athens, Larissa, Patras, Greece

🔍 Industry: Customer support

🏢 Company: Patrique Mercier Recruitment PT

🗣️ Languages: Italian, English

⏳ Experience: Prior experience preferred

🪄 Skills: Fluency in EnglishTechnical supportCRMCustomer support

Requirements:
  • Fluency in Italian and English is required.
  • Prior experience in customer support or a related client-facing role is preferred.
  • Excellent communication skills with a focus on delivering exceptional customer care.
  • Ability to work independently and effectively prioritize tasks in a fast-paced environment.
  • Familiarity with customer support software and CRM systems is an advantage.
  • A proactive approach to problem-solving and a passion for helping clients succeed.
  • Willingness to work flexible hours, including evenings or weekends if needed.
Responsibilities:
  • Provide outstanding customer support to Italian-speaking clients through multiple communication channels, including phone, email, and chat.
  • Handle client inquiries, troubleshoot issues, and ensure timely resolutions to foster client satisfaction.
  • Collaborate with team members to enhance service delivery and share insights on best practices.
  • Document client interactions and maintain accurate records in our CRM system.
  • Assist clients during the onboarding process and guide them through our services and tools.
  • Identify client needs and recommend personalized solutions to improve their experience.
  • Engage in ongoing training and development to stay updated on our products and support techniques.
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