Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Support Analyst

Posted 1 day agoViewed

View full description

📍 Location: Brazil, US, Canada, Argentina, Spain

🔍 Industry: Cyber Security

🏢 Company: Tenchi Security👥 51-100💰 $7,000,000 Series A 12 months agoSecuritySaaSRisk ManagementCloud Security

🗣️ Languages: English

🪄 Skills: AWSCybersecurityTechnical support

Requirements:
  • Previous experience with Windows and Unix-like operating systems.
  • Expertise in providing end-user support.
  • Strong knowledge of access management, including granting and revoking user permissions.
  • Proficient in developing and maintaining technical procedures.
  • Written communication skills in English, including drafting documents and emails.
  • Experience administering security tools, including antivirus solutions, patch management, and Mobile Device Management (MDM).
  • Hands-on experience with managing Google Workspace and Slack environments.
  • Prior experience working with AWS cloud environments.
  • In-depth knowledge of information security best practices in corporate settings, leveraging frameworks such as NIST, CIS, ISO/IEC 27000 series, and ISF.
Responsibilities:
  • Provide technical support to users, resolving issues related to systems and equipment.
  • Assist users with the navigation and usage of internal company systems.
  • Manage and configure IT assets to ensure their optimal performance and compliance.
  • Develop, review, and maintain internal procedures to streamline and standardize processes.
  • Take responsibility for information security, including monitoring and mitigating security risks.
  • Manage user access and permissions, ensuring compliance with security policies.
  • Configure, administer, and monitor antivirus solutions to protect against cyber threats.
  • Provide support for Governance, Risk, and Compliance (GRC) initiatives, ensuring adherence to regulatory standards and security best practices.
Apply

Related Jobs

Apply
🔥 Support Analyst
Posted 14 days ago

📍 United States

🔍 Real estate technology

🏢 Company: Sierra Interactive👥 51-100Productivity ToolsCRMLead GenerationReal Estate

  • High school diploma or GED.
  • 1-3+ years of experience in customer support, product support, or customer success in a SaaS environment.
  • Strong interest in learning and teaching about the product.
  • Excellent writing skills with a conversational style.
  • Confidence in managing billing and account inquiries.
  • Ability to notice patterns and improve processes.
  • Organized and capable of handling multiple tasks.
  • Proficient understanding of IT fundamentals, including hardware, software, networking, and internet usage.
  • Experience troubleshooting technical issues and familiarity with HTML/CSS/JavaScript, APIs/JSON, and DNS.
  • Experience using Hubspot or similar help desk platforms, Atlassian tools, and CRM systems.
  • Proficiency in Windows and GSuite.

  • Learn the real estate CRM and IDX website products and platform thoroughly.
  • Engage with customers respectfully and enthusiastically.
  • Troubleshoot technical issues and collaborate with platform experts to resolve them.
  • Utilize knowledge bases and internal resources to assist customers.
  • Contribute insights as a front-line support representative for feature development.
  • Help streamline support processes as the customer base grows.
  • Create and update clear documentation for clients and internal knowledge bases.
  • Collaborate with other teams on projects to enhance customer operations.
  • Respond to various support inquiries via phone and email.
  • Remain informed about product updates.

HTMLCSSJavascriptJiraJSONTechnical supportCRMConfluenceSaaS

Posted 14 days ago
Apply
Apply
🔥 Production Support Analyst
Posted 22 days ago

📍 United States

🧭 Full-Time

💸 85000.0 - 100000.0 USD per year

🔍 Behavioral health technology

🏢 Company: Eleos Health👥 51-100💰 $40,000,000 Series B about 1 year agoMental HealthArtificial Intelligence (AI)Health Care

  • 2+ years of experience in technical support, production support, or application support.
  • Strong Linux systems administration experience (RHEL/CentOS, Ubuntu/Debian) including shell scripting, user management, system updates and networking.
  • Extensive experience with API implementations and troubleshooting; familiarity with testing tools like Postman, curl (Linux command), or directly through code.
  • Proven experience with monitoring tools and observability platforms such as Grafana and Prometheus; familiarity with logging and search platforms like OpenSearch.
  • Strong understanding of logging systems and log analysis.
  • Experience with alert management and incident response, including tools like PagerDuty or Opsgenie.
  • Database administration experience with SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra) databases.
  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaborate with international teams.

  • Serve as the primary technical escalation point in the United States for complex customer issues (Tier 3/4 support).
  • Design, implement, and maintain monitoring solutions for system metrics, logs, and alerts.
  • Interface directly with customers to resolve sophisticated technical challenges.
  • Develop and maintain automation scripts to streamline operations and support processes.
  • Analyze system performance metrics and recommend improvements.
  • Collaborate with the R&D team to troubleshoot complex technical issues.
  • Create and maintain technical documentation for internal and customer use.
  • Participate in on-call rotation to ensure 24/7 system reliability.

PostgreSQLMongoDBMySQLAPI testingGrafanaPrometheusLinuxTroubleshootingTechnical supportScripting

Posted 22 days ago
Apply
Apply
🔥 Business and System Owner Support Analyst
Posted 25 days ago

📍 United States

🧭 Full-Time

💸 107000.0 - 117000.0 USD per year

🔍 Cybersecurity

🏢 Company: Avint

  • Minimum of 10 years of relevant IT Security experience.
  • Bachelor's degree in Computer Science, Information Systems, or related discipline from an accredited college or university.
  • Certification in information technology security, such as CISSP or CISSM.
  • Ability to obtain federal agency required clearance.

  • Provides cybersecurity guidance and recommendations to business and system owners.
  • Assists in navigating and completing IT and cybersecurity tasks.
  • Serves as a liaison between business and system owners and cybersecurity staff.
  • Drafts waivers and risk acceptance memos.
  • Monitors changes to FIPS 199 data types.
  • Aids in drafting and maintaining policies and procedures related to information handling.
  • Supports the business owner in defining appropriate use rules.
  • Helps determine content that can be publicly released.
  • Defines and documents allowed and prohibited accounts for the system.
  • Reviews system access requests and provides recommendations.

CybersecurityRisk Management

Posted 25 days ago
Apply
Apply
🔥 AI Powered IT Support Analyst: Training Immersive
Posted 25 days ago

📍 Franklin County, Kentucky, United States

🔍 Information Technology

🏢 Company: Interapt👥 101-250Web DevelopmentSoftware

  • Must be a resident of Franklin County, Kentucky.
  • A High School Diploma or comparable qualification is required.
  • Applicants must either be U.S. Citizens or hold a Greencard.
  • Must be at least 18 years of age.

  • Engage in AI Powered IT support training.
  • Participate in a comprehensive course covering essential IT skills.
  • Gain exposure to Agile, Networking, and Cybersecurity methodologies.
  • Prepare for potential apprenticeship opportunities upon completion.

AgileArtificial IntelligenceCybersecurity

Posted 25 days ago
Apply