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Customer Education Specialist

Posted 1 day agoViewed

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💎 Seniority level: Middle, 3+ years or 2+ years

💸 Salary: 60000.0 - 70000.0 USD per year

🔍 Industry: K-12 education technology

🏢 Company: GoGuardian👥 101-250💰 $200,000,000 Private over 3 years agoInternetEducationEdTechE-LearningSoftware

⏳ Experience: 3+ years or 2+ years

Requirements:
  • 3+ years of experience in K-12 teaching, adult education, or 2+ years in software training, coaching, or live facilitation.
  • Experience in curriculum and instructional design or directly with the Pear Assessment product is preferable.
  • Ability to quickly develop rapport and trust with diverse clients, demonstrating patience and empathy.
  • Previous experience in instructional design or lesson planning is beneficial.
  • Self-starter capable of thriving in fast-paced and unpredictable environments.
  • Adept at project management and cross-functional collaboration.
  • Driven to find new solutions, improve content, and optimize processes.
Responsibilities:
  • Deliver trainings to Teachers, Admins, and Counselors on GoGuardian and Pear Deck Learning Suites.
  • Become an expert in the product, value proposition, and best practices to support product trainings.
  • Support customer education by developing and updating training content.
  • Facilitate recurring webinars and custom trainings as part of the training services team.
  • Manage Professional Development workflow for clients with varying levels of training needs.
  • Up to 60% travel required.
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🏢 Company: AlphaSense👥 1001-5000💰 $650,000,000 Series F 7 months agoArtificial Intelligence (AI)Search EngineMarket ResearchSaaSMachine LearningAnalytics

  • 1-2 years of experience in education, product support, or customer-facing roles.
  • Ability to translate complex technical information into concise documentation for diverse audiences.
  • Focus on data-driven improvements and scalable solutions.
  • Experience working cross-functionally on projects to meet stakeholder needs.

  • Own the scheduling, creation, marketing, delivery, and reporting of existing live training curriculum.
  • Identify, build, and test new courses to expand the overall curriculum for users and trialers.
  • Drive increased registration and engagement for trialers and customers by integrating training into onboarding flows.
  • Maintain up-to-date technical documentation in the Help Center.
  • Create educational media from start to finish, including storyboarding and visual assembly.
  • Collaborate with multiple departments to keep educational content current.

Data AnalysisContent creationCollaborationDocumentationTechnical support

Posted 1 day ago
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