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Customer Education Specialist

Posted 1 day agoViewed

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💎 Seniority level: Entry, 1-2 years

📍 Location: United States

💸 Salary: 70000.0 - 90000.0 USD per year

🔍 Industry: Market Intelligence

🏢 Company: AlphaSense👥 1001-5000💰 $650,000,000 Series F 7 months agoArtificial Intelligence (AI)Search EngineMarket ResearchSaaSMachine LearningAnalytics

⏳ Experience: 1-2 years

🪄 Skills: Data AnalysisContent creationCollaborationDocumentationTechnical support

Requirements:
  • 1-2 years of experience in education, product support, or customer-facing roles.
  • Ability to translate complex technical information into concise documentation for diverse audiences.
  • Focus on data-driven improvements and scalable solutions.
  • Experience working cross-functionally on projects to meet stakeholder needs.
Responsibilities:
  • Own the scheduling, creation, marketing, delivery, and reporting of existing live training curriculum.
  • Identify, build, and test new courses to expand the overall curriculum for users and trialers.
  • Drive increased registration and engagement for trialers and customers by integrating training into onboarding flows.
  • Maintain up-to-date technical documentation in the Help Center.
  • Create educational media from start to finish, including storyboarding and visual assembly.
  • Collaborate with multiple departments to keep educational content current.
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