Customer Education Specialist

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Requirements:

• 1-2 years of experience in education, product support, or customer-facing roles.
• Ability to translate complex technical information into concise documentation for diverse audiences.
• Focus on data-driven improvements and scalable solutions.
• Experience working cross-functionally on projects to meet stakeholder needs.

Responsibilities:

• Own the scheduling, creation, marketing, delivery, and reporting of existing live training curriculum.
• Identify, build, and test new courses to expand the overall curriculum for users and trialers.
• Drive increased registration and engagement for trialers and customers by integrating training into onboarding flows.
• Maintain up-to-date technical documentation in the Help Center.
• Create educational media from start to finish, including storyboarding and visual assembly.
• Collaborate with multiple departments to keep educational content current.