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Customer Success Specialist

Posted 4 days agoViewed

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📍 Location: Europe, North America, CET, NOT STATED

💸 Salary: 45000.0 - 55000.0 USD per year

🔍 Industry: Software as a Service (SaaS)

🏢 Company: Hunter👥 1-10EmailWeb BrowsersSocial Network

🗣️ Languages: English

🪄 Skills: TroubleshootingCustomer supportSaaS

Requirements:
  • Tech-savvy and a self-starter; comfortable with technology.
  • Strong verbal and communication skills; able to guide users in improving workflows.
  • Maintains patience and empathy when interacting with customers.
  • Understands customer support's role in providing product feedback.
  • Experience in remote working and comfort with asynchronous communication.
Responsibilities:
  • Providing customer support by addressing and resolving daily support tickets on Intercom.
  • Gathering customer feedback by tracking feature requests in Linear and offering insights to the Marketing team.
  • Identifying and reporting issues to the Product team and communicating updates to users.
  • Forwarding upsell opportunities to Account Managers.
  • Collaborating with fellow Customer Success Specialists to enhance support processes.
  • Developing expertise in Hunter's features as the product evolves.
  • Participating in fortnightly product webinars.
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