Customer Success Specialist

Posted 8 days agoViewed

💎 Seniority level: Entry, 1-2 years

📍 Location: Canada, CST, MST, PST

💸 Salary: 50000.0 - 65000.0 CAD per year

🔍 Industry: Clean energy, EV charging solutions

🗣️ Languages: English, French

⏳ Experience: 1-2 years

🪄 Skills: SalesforceProblem SolvingInterpersonal skillsAdaptabilityTroubleshootingStrong communication skillsTechnical supportCRMCustomer Success

Energy, enthusiasm, positivity.
1-2 years of experience in a Customer Success or customer-facing role.
Strong communication skills and the ability to assess and respond appropriately across formats.
Strong interpersonal and organization skills.
Excellent self-guided problem-solving skills to address the root cause of problems.
Ability to learn and adapt new technologies and explain software features.
Customer relationship experience, preferably in the technology and software industry.

Lead day to day communication and value demonstration for accounts within a grouped book of business.
Develop and maintain positive relationships to drive business outcomes encouraging retention and advocacy.
Implement strategies for customers to successfully realize value to retain recurring revenue.
Troubleshoot and resolve issues in a timely manner, working closely with cross-functional teams as needed.
Ensure customer details and data are captured and updated correctly across systems.

Posted 4 days ago

📍 Europe, North America

💸 45000.0 - 55000.0 USD per year

🔍 Software as a Service (SaaS)

Tech-savvy and a self-starter; comfortable with technology.
Strong verbal and communication skills; able to guide users in improving workflows.
Maintains patience and empathy when interacting with customers.
Understands customer support's role in providing product feedback.
Experience in remote working and comfort with asynchronous communication.

Providing customer support by addressing and resolving daily support tickets on Intercom.
Gathering customer feedback by tracking feature requests in Linear and offering insights to the Marketing team.
Identifying and reporting issues to the Product team and communicating updates to users.
Forwarding upsell opportunities to Account Managers.
Collaborating with fellow Customer Success Specialists to enhance support processes.
Developing expertise in Hunter's features as the product evolves.
Participating in fortnightly product webinars.

TroubleshootingCustomer supportSaaS

Posted 4 days ago

Posted about 1 month ago

📍 Canada

🔍 Insurance

Provide top-notch assistance to the Advisor Team.
Support customers through the life insurance application process, from submission to underwriting and approval.
Advocate for customers and communicate effectively with partners.
Handle a high volume of policy-servicing requests daily.

Problem SolvingCustomer serviceAttention to detailOrganizational skillsEmpathy

Posted about 1 month ago

🔧 Requirements