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Complaints Associate

Posted 9 days agoViewed

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💎 Seniority level: Experience working in customer service for the finance industry

📍 Location: UK, India, Germany

🔍 Industry: Finance

🏢 Company: Careers at Tide

🗣️ Languages: English

⏳ Experience: Experience working in customer service for the finance industry

🪄 Skills: JiraAnalytical SkillsCustomer serviceCompliance

Requirements:
  • Excellent spoken and written English skills.
  • Ability to use industry tools like GSuite, Slack, and Jira.
  • Organized with the ability to multitask.
  • Ability to remain calm under pressure and handle difficult situations.
  • Passion for problem-solving and finding solutions.
  • Accurate with good attention to detail.
  • Experience working in customer service for the finance industry.
  • Analytical skills in problem-solving and reviewing root cause analysis.
  • Ability to build cross-business relationships.
Responsibilities:
  • Take ownership of complaints from start to finish.
  • Ensure all complaints are correctly logged.
  • Investigate complaints to identify root causes.
  • Communicate with complainants through email or phone to resolve issues.
  • Work with relevant departments to identify systemic issues.
  • Maintain productivity levels while adhering to quality standards and regulatory timeframes.
  • Provide feedback to relevant areas regarding raised issues.
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