Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Complaints Associate (Maternity Cover)

Posted about 1 month agoViewed

View full description

💎 Seniority level: Entry, Experience working in customer service for the finance industry.

📍 Location: UK, India, Germany

🔍 Industry: Finance

🏢 Company: Careers at Tide

🗣️ Languages: English

⏳ Experience: Experience working in customer service for the finance industry.

🪄 Skills: JiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceComplianceData entry

Requirements:
  • Excellent spoken and written English skills.
  • Ability to use industry tools like GSuite, Slack, and Jira.
  • Organized with the capability to multitask.
  • Ability to remain calm under pressure and handle difficult situations.
  • Passion for problem-solving.
  • Good attention to detail and accuracy.
  • Experience in customer service within the finance industry.
  • Strong analytical skills for problem-solving and root cause analysis.
  • Ability to build relationships across the business to deliver complaints data and implement solutions.
Responsibilities:
  • Take ownership of complaints from start to finish, ensuring all complaints are logged.
  • Investigate complaints to find the root cause of issues.
  • Communicate with complainants via email or phone to resolve issues timely and professionally.
  • Work with relevant Tide departments to identify systemic issues and develop preventive solutions.
  • Maintain productivity and high-quality complaint resolution according to regulatory processes.
  • Ensure issues raised to the Complaints team are addressed appropriately.
Apply

Related Jobs

Apply
🔥 Complaints Associate (Maternity Cover)
Posted 25 days ago

📍 UK, India, Germany

🧭 Contract

🔍 Finance and banking services

  • Excellent spoken and written English skills.
  • Familiarity with industry tools like GSuite, Slack, and Jira.
  • Strong organizational skills and multitasking ability.
  • Capacity to remain calm under pressure.
  • Passion for problem-solving.
  • Accurate with good attention to detail.
  • Experience in customer service within the finance industry.
  • Analytical skills for root cause analysis.
  • Ability to build cross-business relationships for data delivery and solution implementation.
  • Take ownership of complaints from start to finish.
  • Ensure all complaints are logged in the management system.
  • Investigate complaints to identify root causes.
  • Communicate with complainants through email or phone for timely resolution.
  • Work with relevant departments to identify systemic issues.
  • Maintain productivity while resolving complaints to high quality standards.
  • Understand regulatory bodies for appropriate complaint handling.

JiraAnalytical SkillsCustomer serviceData entry

Posted 25 days ago
Apply