Complaints Associate (Maternity Cover)

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Requirements:

• Excellent spoken and written English skills.
• Ability to use industry tools like GSuite, Slack, and Jira.
• Organized with the capability to multitask.
• Ability to remain calm under pressure and handle difficult situations.
• Passion for problem-solving.
• Good attention to detail and accuracy.
• Experience in customer service within the finance industry.
• Strong analytical skills for problem-solving and root cause analysis.
• Ability to build relationships across the business to deliver complaints data and implement solutions.

Responsibilities:

• Take ownership of complaints from start to finish, ensuring all complaints are logged.
• Investigate complaints to find the root cause of issues.
• Communicate with complainants via email or phone to resolve issues timely and professionally.
• Work with relevant Tide departments to identify systemic issues and develop preventive solutions.
• Maintain productivity and high-quality complaint resolution according to regulatory processes.
• Ensure issues raised to the Complaints team are addressed appropriately.