Complaints Associate (Maternity Cover)

Posted 1 day agoViewed

💎 Seniority level: Experience working in customer service for the finance industry

📍 Location: UK, India, Germany

🔍 Industry: Finance

🗣️ Languages: English

⏳ Experience: Experience working in customer service for the finance industry

🪄 Skills: JiraAnalytical SkillsCustomer serviceData entry

Excellent spoken and written English skills.
Ability to use industry tools like GSuite, Slack, and Jira.
Organized with multitasking capability.
Calm under pressure, capable of handling difficult situations.
Passion for problem-solving and finding effective solutions.
Accurate with strong attention to detail.
Experience in customer service in the finance industry.
Strong analytical skills for problem solving and root cause analysis.
Ability to build cross-business relationships for effective complaints data delivery and solution implementation.

Take ownership of complaints from start to finish, ensuring accurate logging in the complaints management system.
Investigate complaints to identify root causes.
Communicate with complainants via email or phone to resolve issues professionally and timely.
Collaborate with internal departments to identify systemic issues and prevent future complaints.
Maintain productivity while resolving complaints to high-quality standards and regulatory timelines.
Ensure ownership of raised issues/questions and provide feedback to relevant areas.
Understand regulatory bodies to handle complaints per the DISP handbook.

Posted 15 days ago

📍 UK, India, Germany

🧭 Contract

🔍 Finance

🔧 Requirements

Excellent spoken and written English skills.
Ability to use industry tools like GSuite, Slack, and Jira.
Organized with the capability to multitask.
Ability to remain calm under pressure and handle difficult situations.
Passion for problem-solving.
Good attention to detail and accuracy.
Experience in customer service within the finance industry.
Strong analytical skills for problem-solving and root cause analysis.
Ability to build relationships across the business to deliver complaints data and implement solutions.

💡 Responsibilities

Take ownership of complaints from start to finish, ensuring all complaints are logged.
Investigate complaints to find the root cause of issues.
Communicate with complainants via email or phone to resolve issues timely and professionally.
Work with relevant Tide departments to identify systemic issues and develop preventive solutions.
Maintain productivity and high-quality complaint resolution according to regulatory processes.
Ensure issues raised to the Complaints team are addressed appropriately.

JiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceComplianceData entry

Posted 15 days ago