Inside Sales Manager

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Requirements:

• Proven leadership skills to motivate and guide a team.
• Excellent verbal and written communication skills.
• Exceptional organizational and time management skills.
• Analytical mindset to assess KPIs and make decisions for team improvement.
• Proficiency in CRM software, preferably Salesforce, and call center platforms like Five9.
• Strong problem-solving and creative thinking abilities.
• Interpersonal skills to build and maintain relationships.
• Minimum of 3-5 years in sales supervision or management.
• BA/BS preferred; High School Diploma or GED required.
• Background in exceeding sales goals.
• Stable, relevant work history.
• Excellent computer skills, including Microsoft Office Suite.
• Must pass a background check and drug screen.

Responsibilities:

• Develop and implement effective sales strategies and procedures to convert leads to sales while ensuring positive customer relationships.
• Manage a team of sales agents, offering guidance and training as needed.
• Monitor and analyze sales team performance, implementing measures for productivity improvement.
• Communicate with customers about their sales experience to ensure satisfaction.
• Maintain accurate records of sales activities, complying with regulations.
• Collaborate with legal, finance, and customer service to resolve escalated issues.
• Stay updated on industry trends and best practices, implementing new strategies or technologies as needed.
• Prepare regular reports on sales activities for upper management.