Benefits Operations Manager (12 month Fixed Term)

Posted 12 days agoViewed

💎 Seniority level: Manager, progressive experience in HR Operations across multiple countries

📍 Location: US, Canada, LATAM countries, AMERICAS time-zone

💸 Salary: 42800.0 - 120000.0 USD per year

🔍 Industry: Global remote employment services

🏢 Company: Remote👥 1001-5000💰 $300,000,000 Series C almost 3 years ago🫂 Last layoff over 2 years agoHuman Resources Services

🗣️ Languages: English

⏳ Experience: Progressive experience in HR Operations across multiple countries

🪄 Skills: People ManagementHR ManagementCustomer serviceComplianceProcess improvementData management

Hands-on people management experience with a coaching mindset.
Progressive experience in HR Operations across multiple countries.
Deep knowledge of Benefits plans in the US, Canada, and LATAM countries.
Proven track record in customer-facing roles with emphasis on service level metrics management.
Ability to adapt quickly to a fast-paced, international, scale-up environment.
Tech savvy with experience in various digital tools.
Ability to manage and maintain confidential employee data with professionalism.
Fluent in written and spoken English.

Take full ownership of the recruitment, training, skills enhancement, mentoring, supervision and coaching of one of the regional Benefits Operations team.
Serve as a subject matter expert and escalation point on all Benefits related topics.
Work closely and effectively with various departments to ensure scalability, accuracy, and data integrity.
Improve & optimise Benefits Operations processes, including identifying opportunities for automation.
Ensure compliance with legal standards in service delivery.
Support reporting, audit, and compliance initiatives.
Deliver superior value to Remote's employees and clients.
Ensure no cost/revenue leakage in benefits payments.
Champion Remote's values and Benefits team's goals.

Posted 10 days ago

📍 AMERICAS

🧭 Contract

🔍 Global employment services

Hands-on people management experience with a coaching mindset.
Progressive experience in HR Operations across multiple countries.
Deep knowledge of Benefits plans in US, Canada, and LATAM.
Passionate about goals and quality with experience in customer-facing roles.
Ability to adapt to a fast-paced, international, scale-up environment.
Tech-savvy with experience in various digital tools.
Ability to manage and maintain employee data and confidential information professionally.
Fluent in written and spoken English.

Take full ownership of the recruitment, training, skills enhancement, mentoring, supervision and coaching of one of the regional Benefits Operations team to support their development, performance and growth.
Serve as a subject matter expert and escalation point on all Benefits related topics.
Work closely with various departments to ensure scalability, accuracy, and data integrity.
Improve and optimise Benefits Operations processes and tools.
Ensure compliance with service delivery.
Support reporting, audit, compliance, and data integrity initiatives.
Deliver superior value to Remote's employees and clients.
Guarantee no cost/revenue leakage.
Champion Remote's values and Benefits team's goals.

People ManagementHR ManagementCross-functional Team LeadershipComplianceProcess improvementCustomer Success

Posted 10 days ago

🔧 Requirements