Benefits Operations Manager (12 month Fixed Term)

View full description

Requirements:

• Hands-on people management experience with a coaching mindset.
• Progressive experience in HR Operations across multiple countries.
• Deep knowledge of Benefits plans in US, Canada, and LATAM.
• Passionate about goals and quality with experience in customer-facing roles.
• Ability to adapt to a fast-paced, international, scale-up environment.
• Tech-savvy with experience in various digital tools.
• Ability to manage and maintain employee data and confidential information professionally.
• Fluent in written and spoken English.

Responsibilities:

• Take full ownership of the recruitment, training, skills enhancement, mentoring, supervision and coaching of one of the regional Benefits Operations team to support their development, performance and growth.
• Serve as a subject matter expert and escalation point on all Benefits related topics.
• Work closely with various departments to ensure scalability, accuracy, and data integrity.
• Improve and optimise Benefits Operations processes and tools.
• Ensure compliance with service delivery.
• Support reporting, audit, compliance, and data integrity initiatives.
• Deliver superior value to Remote's employees and clients.
• Guarantee no cost/revenue leakage.
• Champion Remote's values and Benefits team's goals.