Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Italian Speaking Customer Experience Coordinator - Athens (Remote in Greece)

Posted 30 days agoViewed

View full description

💎 Seniority level: Experience in customer service or customer experience roles is preferred

📍 Location: Greece

🔍 Industry: Online media, gaming, healthcare, retail

🏢 Company: Patrique Mercier Recruitment PT

🗣️ Languages: Italian, English

⏳ Experience: Experience in customer service or customer experience roles is preferred

🪄 Skills: Customer serviceProblem-solving skillsFluency in English

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service or customer experience roles is preferred.
  • Excellent communication and interpersonal skills.
  • Strong multitasking abilities and the capacity to work effectively in a remote environment.
  • Familiarity with customer service software and tools.
  • Strong analytical and problem-solving skills.
  • Genuine interest in online media and familiarity with industry trends.
Responsibilities:
  • Act as the primary point of contact for Italian-speaking customers.
  • Manage inquiries and provide comprehensive support through phone, email, and chat.
  • Resolve customer issues to enhance satisfaction and promote loyalty.
  • Collaborate with internal teams to gather customer feedback for service improvements.
  • Conduct follow-ups with customers to ensure satisfaction and collect feedback.
  • Analyze customer interactions to identify trends and prepare reports for enhancements.
Apply

Related Jobs

Apply
🔥 Italian Speaking Customer Experience Coordinator - Athens (Remote in Greece)
Posted 16 days ago

📍 Greece, Italy, Romania, Portugal, Spain

🏢 Company: Patrique Mercier Recruitment

  • Fluency in Italian and English, both written and spoken.
  • Enthusiasm for customer service.
  • Strong communication skills and a willingness to learn and adapt.
  • Able to work independently and as part of a remote team.
  • Detail-oriented with good organizational skills.
  • Proficient in basic computer applications, with a desire to learn new systems.
  • A positive attitude and a commitment to providing excellent customer service.
  • Adaptability to thrive in a fast-paced, ever-changing environment.
  • Assist Italian-speaking customers by managing their inquiries via phone, email, and chat.
  • Provide clear and accurate information regarding our products and services.
  • Coordinate customer interactions, ensuring timely follow-ups and resolutions.
  • Maintain detailed records of customer communications for future reference.
  • Contribute to team discussions with ideas for enhancing customer service and satisfaction.
  • Expand your product knowledge to better assist and educate customers.
  • Work collaboratively with your team to improve the customer experience across all channels.

Customer serviceFluency in EnglishStrong communication skillsComputer skills

Posted 16 days ago
Apply
Apply
🔥 Italian Speaking Customer Experience Coordinator - Athens (Remote in Greece)
Posted about 2 months ago

📍 Greece

🏢 Company: Patrique Mercier Recruitment FR

  • Fluency in Italian and English with excellent oral and written communication skills.
  • Preferred previous experience in customer service, customer experience, or related coordination roles.
  • Strong organizational skills to efficiently manage multiple tasks.
  • Exceptional problem-solving skills and a customer-centric approach.
  • Familiarity with CRM systems and remote collaboration tools.
  • Self-motivated team player capable of working independently in a remote environment.
  • Genuine passion for delivering outstanding customer service and ensuring customer satisfaction.
  • Serve as the first point of contact for Italian-speaking customers, addressing inquiries via phone, email, and live chat.
  • Efficiently manage customer requests and issues, ensuring resolution while maintaining high service standards.
  • Document customer interactions and feedback accurately in the CRM system for ongoing service quality improvements.
  • Collaborate with internal teams to understand customer needs and assist in enhancing the customer journey.
  • Stay updated on products and industry trends to offer valuable insights and advice to clients.
  • Participate in team meetings and training sessions, sharing ideas for a supportive remote work culture.
  • Engage in initiatives to improve customer engagement and satisfaction.

Customer serviceFluency in EnglishCRM

Posted about 2 months ago
Apply