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Italian Speaking Customer Experience Coordinator - Athens (Remote in Greece)

Posted about 2 months agoViewed

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💎 Seniority level: Previous experience in customer service or related roles is preferred.

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in customer service or related roles is preferred.

🪄 Skills: Customer serviceFluency in EnglishCRM

Requirements:
  • Fluency in Italian and English with excellent oral and written communication skills.
  • Preferred previous experience in customer service, customer experience, or related coordination roles.
  • Strong organizational skills to efficiently manage multiple tasks.
  • Exceptional problem-solving skills and a customer-centric approach.
  • Familiarity with CRM systems and remote collaboration tools.
  • Self-motivated team player capable of working independently in a remote environment.
  • Genuine passion for delivering outstanding customer service and ensuring customer satisfaction.
Responsibilities:
  • Serve as the first point of contact for Italian-speaking customers, addressing inquiries via phone, email, and live chat.
  • Efficiently manage customer requests and issues, ensuring resolution while maintaining high service standards.
  • Document customer interactions and feedback accurately in the CRM system for ongoing service quality improvements.
  • Collaborate with internal teams to understand customer needs and assist in enhancing the customer journey.
  • Stay updated on products and industry trends to offer valuable insights and advice to clients.
  • Participate in team meetings and training sessions, sharing ideas for a supportive remote work culture.
  • Engage in initiatives to improve customer engagement and satisfaction.
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