Manager, Onboarding Operations AMER

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Requirements:

• Demonstrated years of People Management experience in a high-volume operational team, in the Americas region.
• Deep understanding of North, South & Central America employment and/or labour laws, benefits/payroll processes, and employment contracts.
• Previous experience managing people in the Americas region, and developing operational employment processes.
• Understanding Employment Agreements in multiple countries/jurisdictions will be an added advantage.
• A people-first leader that can operate independently and take responsibility for team results.
• Strong sense of ownership and accountability for the performance of your team.
• Calm under pressure and able to hold difficult conversations.
• Decision maker that uses data to drive decisions.
• Team-oriented and builds trust with direct reports, empowering them.
• Pragmatic and flexible in approach to challenges, thinking strategically.
• Previous start-up or hyper-growth experience is ideal.
• Ability to adapt to a fast-paced, international work environment.
• Excited by constant change and growth in a startup.
• Fluent in English; bonus for Spanish and/or Portuguese.
• International people operations experience and HR Generalist background are well regarded.

Responsibilities:

• The AMER Onboarding Operations team will report to you and you will provide them with guidance and mentorship.
• Responsible and accountable for the performance of the AMER Onboarding Operations Specialists reporting into you, ensuring the highest quality standards, and that targets are met.
• People management: Motivate your team, hold difficult conversations, resolve conflicts, conduct performance reviews, provide input into discussions around individual performance.
• Act as escalation point for Onboarding challenges arising within AMER working cross functionally to ensure solutions are found and improvements implemented.
• Work collaboratively with Managers within your region, and across others, to instigate and push forward operational change projects.
• Utilise data to drive decision making and to track your team’s performance. Produce regular reports for Onboarding Operations leadership, along with recommendations for alignment with our strategic goals.
• Continuously identify and implement improvements to our processes, and the customer experience, working collaboratively across teams.
• Serve as a subject matter expert on Customer's employee onboarding and escalations, ensuring employee information is current, kept safe, and confidential.
• Support reporting, audit, compliance, and data integrity initiatives.
• Identify and roll out automation opportunities in existing workflows.
• Be able to go from “scout to scale” and actually start things up.