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Customer Support Agent

Posted 2024-11-21

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📍 Location: Cyprus, Malta, USA, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia, UTC-3, NOT STATED

🔍 Industry: Social discovery, dating services, technology

🏢 Company: Social Discovery Group

🗣️ Languages: English, Japanese, Spanish, Chinese

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluent in English (Japanese, Spanish, Chinese are benefits).
  • Experience working with international customers.
  • Fast typing skills in English.
  • Ability to absorb large volumes of information quickly.
  • Psychological analysis of customers and sensitivity to their emotions.
  • Ability to navigate difficult situations and adapt to fluctuating circumstances.
  • Capability to provide professional solutions to complicated cases.
  • Stress-resistant and energetic with initiative.
  • Possesses a ‘can-do’ attitude.
Responsibilities:
  • Consulting customers on all questions related to the company's websites.
  • Working timely, speedily, and effectively with customer requests.
  • Resolving customer issues with the goal of retention.
  • Promoting company websites to customers as opportunities arise.
  • Maintaining a high level of service quality.
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