Support Specialist

Posted 2024-11-21

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💎 Seniority level: Entry, 1-3 years

📍 Location: India

🏢 Company: G-P

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

1-3 years of Global Shared Services experience with at least one year in IT Helpdesk Tier 1 and Tier 2 support.
Proficient in English with strong problem-solving ability.
Experience with Zoho Helpdesk preferred.
Ability to adapt to diverse customer needs and meet SLAs/KPIs.
Literacy with MS Office/Google Space and strong attention to detail.
Strong experience in HRMS tools like Peoplesoft, Workday, SAP, etc.

Responsibilities:

Support Level 1 IT / HR Helpdesk with basic query troubleshooting.
Serve as the first point of contact for HR, IT, or Finance inquiries.
Communicate with professionals and customers to resolve queries.
Coordinate with internal centers of excellence and external stakeholders.
Assist with payroll preparation and carry out audits on data changes.
Support company-wide initiatives and projects.

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