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Support Specialist

Posted 3 months agoInactiveViewed

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💎 Seniority level: Entry, 1-3 years

📍 Location: India

🔍 Industry: SaaS

🏢 Company: G-P

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office SuiteMS Office

Requirements:
  • 1-3 years of Global Shared Services experience with at least one year in IT Helpdesk Tier 1 and Tier 2 Support.
  • Proficient in both written and verbal English.
  • Understanding of HR / IT / Finance Shared Services procedures and policies.
  • Experience with real-time chat support.
  • Strong familiarity with HRMS tools like Peoplesoft, Workday, SAP, Zoho, Zendesk, ServiceNow.
Responsibilities:
  • Support Level 1 IT / HR Helpdesk and troubleshoot basic queries.
  • Serve as the first point of contact for HR, IT, and Finance inquiries.
  • Assist with payroll preparation by providing data on absences and bonuses.
  • Conduct audits to ensure accurate payment for professionals.
  • Communicate effectively with customers and internal/external partners.
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