Senior Program Manager

Posted 2024-11-24

💎 Seniority level: Senior, 10+ years

📍 Location: United States, Latin America, India

🔍 Industry: Data and analytics

⏳ Experience: 10+ years

🪄 Skills: AWSLeadershipProject ManagementAgileGCPSnowflakeJiraAzureCommunication SkillsMicrosoft OfficeAgile methodologiesDevOpsTime ManagementDocumentation

Requirements:

10+ years of Technical Program Management experience.
Experience managing customer relationships, timelines, scopes, budgets, and resources.
Proven ability to manage multiple customers concurrently with high billable utilization.
Strong background in managing data, AI, and analytics projects.
Direct client-facing experience in consulting or professional services.
Hands-on experience as a Portfolio/Program Manager with expertise in Agile methodologies and Waterfall project management.
Expertise in Jira, Azure DevOps, MS Project, Microsoft Office Products, and written technical documentation.
Exceptional written and verbal communication skills.
Ability to manage competing priorities and self-direct work.
Strong analytical and decision-making abilities.
Bachelor’s degree in IT or related field preferred.
PMP and CSM certifications are a strong preference.

Responsibilities:

Own and drive the success of projects across phData’s largest and most strategic customer.
Build and maintain strong relationships with the internal sales and delivery organization to drive overall customer success.
Identify opportunities for expanding phData services within existing customers.
Manage project risks and customer escalations, ensuring resolution.
Mentor and develop a team of world-class consultants.
Facilitate innovation and onsite visits.
Develop an understanding of account history for each customer.
Manage complex financials and provide account health readouts.
Participate in building account plans and strategic roadmaps.
Document PMO best practices.

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Senior Program Manager

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