Apply📍 United States
💸 $150,000 - $200,000 per year
🔍 Financial Services
- 7+ years of relevant experience.
- Prior project management experience (PMP is nice to have).
- Process management experience (lean six sigma black belt nice to have).
- Demonstrated understanding of customer care, fraud and merchant operations, processes and systems including key metrics.
- Good knowledge of how shared services operate.
- Experience in services, operations and/or sales.
- Prior experience in consumer lending or financial services a plus.
- Self-starter with strong sense of urgency and accountability.
- Excellent team player who is highly self-motivated, detailed-oriented, and enjoys learning new things.
- Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines and achieve desired results.
- Ability to make discretionary decisions based on research, with certain degree of creativity and latitude.
- Work in lock step with the product, engineering and operations team and lead cross-functional discovery and scoping sessions to bring structure and life to planned and ad-hoc initiatives around process optimizations and automations, expansion programs(geo launch/merchant launch) and/or efficiency improvements program.
- Create project scope, schedule and budget plans and manage the team projects execution.
- Identify project stakeholders managing expectations through the project lifecycle.
- Partner with cross-functional leads like process, knowledge and risks, training and development and service delivery leads and peer project managers to coordinate planning and oversee dependencies to successfully operationalize programs.
- Manage post-launch monitoring and ensure that the new products/merchants servicing cost and unit economics are within the expectation or in parity with the existing product lines.
- Drive project governance framework such as Working Groups, participate in the weekly business reviews(as needed) to drive awareness, issue resolution and decision making.
- Establish and reinforce an analytical and data driven culture both within the team and across the company in partnership with Product, Analytics, Engineering and the broader business.
- Develop a communications plan setting out who is going to receive messages about the project, when and in what format.
- Project Risk, Issues, Actions & Dependencies including the processes for logging and tracking.
LeadershipProject ManagementBusiness AnalysisData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaboration
Posted 2024-09-24
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